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<h3>Job Description</h3>
Job Description
SUMMARY

Serves as the first point of contact for employees seeking technical assistance via ticketing system. Responsible for providing technical assistance and support related to computer systems, hardware or software. Perform troubleshooting through diagnostic techniques either remotely or in person to provide best solutions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a professional communicator, highly motivated. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
Supervisory Responsibilities
None
Duties:
<ol>
<li>Provide first level contact and resolutions to employee technical issues in a timely manner.</li>
<li>Properly escalate unresolved technical issues to the next level of support.</li>
<li>Track, route and redirect problems to correct resources.</li>
<li>Assist employees’ technical education while problem solving to help lower repeat issues.</li>
<li>Follow up with employees, provide feedback and see problems through to resolution.</li>
<li>Ensure proper documentation.</li>
<li>Preserve and grow your technical knowledge.</li>
<li>Build and deploy laptops and desktops as needed.</li>
<li>Perform other duties as assigned.</li>
</ol>

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks require walking, sitting, bending, reaching, mobility, and occasional lifting up to 40 pounds. Work requires computer skills (word processing, spreadsheet, presentations and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values
Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications:
Computer Literacy skills to include Microsoft Operating Systems and Office products, networking principles and PC hardware.
Education and/or Experience
High school diploma required; Bachelor’s degree preferred. Must have 1 – 2 years of experience in IT support and possess computer literacy skills to include Microsoft Operating Systems and Office products, networking principles and PC hardware.
Language Skills
The ability to communicate in English verbally and in writing is essential. 

Mathematical Skills
Basic math skills required.

Reasoning Ability
Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach to oversee required tasks. The ability to understand the company’s needs and requirements is essential. 

Certificates, Licenses, Registrations
Technical certificates preferred and can offset post-secondary education.

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft Office products as well as other common office type equipment. 

WORK ENVIRONMENT

This position may work in various environments including office, factory or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at 603-578-6519.

IT Support Technician Level 1

<h3>Job Description</h3>
Job Description
 The Role
Cirrus is actively looking to build a world-class support team - come be part of the journey! If you are self-motivated, a problem solver can stay ahead of deadlines, and be a team player, continue reading.
The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience.&nbsp; They are responsible for diagnosing and resolving product issues.
Cirrus Core Values: What we look for in a teammate.
Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience each and every day.
Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier.&nbsp; Be bold!&nbsp; Don't settle for "That's just the way it is."
Quality: Quality isn’t a catchall phrase.&nbsp; It is an action plan that requires hard work and focus to achieve. Step by step we strive to build quality into everyday processes and products to achieve our collective success.&nbsp;
Respect: An individual who communicates and conducts themselves in a polite and positive manner, and encourages others around them to do the same; without judgment of peers regardless of rank, position, age, gender, or race.
Winning Takes a Team:&nbsp; Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward.
Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people
Responsibilities
<ul>
<li>
Receive, assign, and manage support requests via phone or email
</li>
<li>
Talk with customers to resolve issues through a series of actions
</li>
<li>
Follow support processes to identify and resolve level 1 support issues
</li>
<li>
Follow the escalation process to push complex issues to level 2 support
</li>
<li>
Accurately process and record call transactions using support ticketing software
</li>
<li>
Track tickets through the support process until completion, including appropriate follow-up
</li>
<li>
Create orders for replacement parts and track returns to ensure that parts are returned per warranty guidelines
</li>
<li>
Align performance to assigned KPI goals individually and for your team
</li>
<li>
Perform additional duties as assigned
</li>
</ul>
Skills and Qualifications
<ul>
<li>
Strong organizational skills, problem-solving, and attention to detail
</li>
<li>
Exceptional phone etiquette
</li>
<li>
The ability to manage multiple priorities and be comfortable working under pressure
</li>
<li>
Self-motivated and able to work in a team environment&nbsp;
</li>
<li>
Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions
</li>
<li>
A basic knowledge of software and hardware for personal computers and smartphones
</li>
<li>
A technical mindset with a passion to learn about and understand our product
</li>
<li>
Excellent written and verbal communication skills to deal effectively with internal and external contacts
</li>
<li>
Knowledge of customer service principles and practices
</li>
<li>
Ability to learn new skills, software, hardware, and repair processes
</li>
<li>
Innovative thinker who is positive, proactive, and readily embraces change
</li>
</ul>
Education and Experience
<ul>
<li>
High school diploma or equivalent required
</li>
<li>
Customer Service/Support, Communications, or electronics field a plus
</li>
</ul>
Physical Requirements
<ul>
<li>
Must be able to sit for long periods of time
</li>
<li>
Position requires use of headset/microphone
</li>
</ul>
<ul>
<li>
Ability to lift, carry, and move up to 50 lbs
</li>
</ul>
Compensation
Hourly, non-exempt

Technical Support Agent

<h3>Job Description</h3>
Job Description
MBRAUN Incorporated located in Stratham, New Hampshire is a leading manufacturer of high-end technology solutions. Products include gloveboxes, inert gas purification, thin-film technology, isolators, solvent purification and custom system solutions for clean environments. MBRAUN is instrumental in developing world class core technologies and then adapting them to an application, yielding the most efficient clean environments based on our intimate knowledge of the many markets we serve.
For over 40 years MBRAUN employees share in the vision of creating a world-class company that can be our customers #1 creative partner. We have and we can engineer solutions customers need using a unique solutions approach in which we collaborate to define specific application requirements. Together with the customer, we determine the best solution package from MBRAUN’s range of products and services. For more information please visit <a href="http://www.mbraun.com" target="_blank">www.mbraun.com</a>.
Job Description
M. Braun, Inc. is currently seeking a full-time Junior Systems Specialist to join our Technical Department. This person will be responsible for system test planning and execution as well as promoting functionality knowledge. This individual should be highly motivated with the ability to prioritize and work well independently and with others.
Job Requirements
The ideal candidate should be extremely detail-oriented and possess excellent communication and organizational skills. This individual will be interacting with internal M. Braun employees and customers.
This individual should be able to stay focused and have the ability to apply knowledge and common sense to carry out the detailed job functions below:
<ul>
<li>Perform and coordinate acceptance testing for standard and semi-standard systems</li>
<li>Sign off on systems when testing is complete</li>
<li>Review documentation for projects and plan testing activities, including writing test plans</li>
<li>Train with senior personnel to test more complex systems and perform more complex testing techniques</li>
<li>Identify issues on the floor to help reduce delays in production</li>
<li>Write non-conformance reports</li>
<li>Promote system testing knowledge in production and electrical</li>
<li>Participate in Design Review meetings</li>
<li>Up to 50% time spent assisting service department, including occasional service/install visits to customer sites</li>
<li>Assisting with special projects (e.g. R&amp;D projects, customer return projects, etc.)</li>
<li>Any other duties required for this position</li>
</ul>
Education Requirements
High School Diploma
Physical and Mental Requirements
<ul>
<li>Physical Requirement: Balancing; climbing; bending; stooping; crawling; some light lifting and carrying; must have fine motor skills; be able to grasp small items; kneeling; pushing; reaching above shoulder; ability to do a repetitive motion; and the ability to sit, stand and walk for most of the day. Mobility requirement enough to move around the production area safety</li>
<li>Visual Requirement: Must be able to visually read wiring diagrams &amp; drawings; and read from a computer screen</li>
<li>Hearing Requirement: Must be able to identify hazard sounds and be aware of the environment on the production floor for personal safety</li>
<li>Mental Requirement: Comprehension, Organization, Reasoning, Decision Making, Communication, and Mathematics</li>
</ul>
Benefits
M. Braun offers an excellent benefits package which includes health insurance, dental insurance, vision insurance, 401K, life insurance, short-term and long-term disability, flexible spending account, and more. 
M. Braun encourages work / life balance through a flexible work schedule, a 38 hour work week, and the ability to work 2 days remotely if you choose (once trained and with management approval)!
M. Braun provides Paid Time Off, Holidays, Floating Holidays and Volunteer Time to employees.
M. Braun provides a Gas Assistance Program which provides $1,125.00 annually to cover gas to and from work!
Additional perks include company outings, monthly raffles and more!
 EQUAL EMPLOYMENT OPPORTUNITY
MBRAUN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, or sexual orientation in accordance with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which MBRAUN has facilities. This policy applies to all terms and conditions of employment, including but not limited to, employment, recruitment, selection, compensation, benefits, training, promotions, demotions, layoffs, terminations, and all other terms and conditions of employment.

Junior Systems / Technical Specialist

<h3>Job Description</h3>
Job Description
Aquinas Consulting is currently looking to fill a SR NOC Support Specialist job for our client. In this role, you will be responsible for monitoring and supporting optical transmission equipment, troubleshooting network issues, conducting system maintenance, and providing outage information for major network incidents. The specialist will work closely with internal teams, customers, and vendors to ensure optimal network performance and reliability.
SR NOC Support Specialist job Responsibilities:
<ul>
<li>Create customer impact messages and trouble tickets describing service issues.</li>
<li>Conduct remote surveillance of fault, performance, inventory, and security to detect service problems.</li>
<li>Work with network and enterprise teams to detect, coordinate, and respond to service-impacting issues.</li>
<li>Implement and follow NOC processes for maintenance, repair, security access, and network operations.</li>
<li>Ensure compliance with security procedures and protocols.</li>
<li>Communicate with team members, subject matter experts, third-party support suppliers, and customers.</li>
<li>Escalate issues promptly while maintaining sensitivity to team dynamics.</li>
<li>Identify and recommend process improvements to management.</li>
</ul>
Qualifications:
<ul>
<li>Experience as a NOC Specialist or Technician is a plus.</li>
<li>Intermediate knowledge of telecommunications networks.</li>
<li>Strong multitasking skills in a fast-paced environment with competing priorities.</li>
<li>Proficiency in Microsoft applications such as Word, Excel, and Outlook.</li>
<li>Excellent oral and written communication skills.</li>
<li>Self-driven with a strong desire to learn.</li>
<li>Experience with submarine cable systems, transmission operations, and maintenance.</li>
<li>Ability to work in a 24x7x365 shift rotation schedule.</li>
</ul>
If you are interested in this SR NOC Support Specialist job, please apply now to be connected with a member of our team!
Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. <a href="http://www.aquinasconsulting.com" target="_blank">www.aquinasconsulting.com</a>

SR NOC Support Specialist

<h3>Job Description</h3>
Job Description
The NOC Technician I has the responsibility of monitoring and maintaining the FirstLight Core Network. When the system malfunctions, the NOC technician troubleshoots the network at an initial triage level, makes repairs or refers to the next level of technical hierarchy (NOC Tech II) and gets the system back up as quickly as possible. This can require the technician to work at all hours of the day - depending on when the network disruption occurs. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. The shift for this position is Monday-Friday, 1pm-10pm.
 ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
 · Provide 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software.
· Review and general clean-up of Ticket queue.
· Ensure timely resolution to trouble tickets.
· Ensure timely follow up with customers via e-mails or phone calls.
· Troubleshooting Network issues
· Carrier route testing
· Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.
 REQUIRED SKILLS
· Associate Degree or Technical school is highly recommended with a strong knowledge of computer functionality.
· Word, Microsoft Excel, Microsoft Outlook.
· Cisco certifications and VoIP fundamentals a plus.
· One or more years of Network Operations experience or equivalent
· Must possess strong interpersonal skills and with ability to interact with all levels of employees in a professional manner.
· As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be always congenial with other employees and customers.
· The NOC is a fast-paced environment, critical thinking is essential. Ideas will be extrapolated from one situation to another.
· Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated.
· Assigned duties should be performed in a timely and accurate manner.
· As this individual often represents the internal and external customers and colleagues – professionalism is a must.
· Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.
 REQUIRED SKILLSET
Basic familiarity with the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms:
<ul>
<li>Ciena 6500/One Control</li>
<li>CYAN(Ciena) Z33/77.</li>
<li>Telco Sys 71xx / EdgeGenie</li>
<li>Huawei SONET</li>
<li>Adva</li>
<li>Calix / CMS</li>
<li>Cisco (CCNA / CCDA Level)</li>
<li>Cisco SONET (ONS 15454) /CTC</li>
<li>Class V Voice (Genband DMS/C15), Meta</li>
<li>Ciena 6500/One Control</li>
<li>CYAN(Ciena) Z33/77.</li>
<li>Telco Sys 71xx / EdgeGenie</li>
</ul>

NOC Technician

<h3>Job Description</h3>
Job Description
About Us:
Spectrum marketing Companies’ IT team is expanding, and we’re looking for a Junior IT Administrator to join our collaborative and thriving environment. This role offers an exciting opportunity to work in a fast-evolving industry and gain hands-on experience in a variety of IT disciplines, including desktop support, networking, and server management.
Position Overview:
The Junior IT Administrator will be responsible for providing essential desktop support to our internal teams, ensuring that hardware, software, and network issues are resolved quickly and efficiently. In addition to desktop support, you will have the opportunity to develop skills in server maintenance, networking, and IT infrastructure management. This is a great opportunity to advance your career while learning and contributing to our growing IT department.
We&nbsp;welcome applications from veterans of military service.
Key Responsibilities:
· Desktop Support:
o Provide first and second-level support for desktop-related issues, including hardware, software, and network connectivity problems.
o Troubleshoot and resolve issues with operating systems, applications, printers, and peripheral devices.
o Perform installations, configurations, and updates for desktop hardware and software.
o Ensure timely resolution of support tickets, prioritizing urgent issues and maintaining excellent communication with end users.
o Assist with the setup and deployment of new workstations and equipment.
· Infrastructure Support (Learning &amp; Development):
o Work closely with senior IT team members to learn about server management, including installation, configuration, and maintenance of servers.
o Assist in the management of network infrastructure, ensuring reliable and secure connectivity.
o Help monitor server performance, backups, and disaster recovery processes.
· Documentation &amp; Reporting:
o Maintain detailed documentation of support tickets, procedures, and IT systems.
o Assist with system audits and reporting on IT asset inventory.
· Collaboration:
o Work with other departments to understand their IT needs and provide appropriate solutions.
o Contribute to IT projects and initiatives, learning from experienced team members.
Qualifications:
· 2-5 years of experience in IT support or a similar role, with a focus on desktop support.
· Strong knowledge of Windows OS (Windows 10/11), Microsoft Office Suite, and common desktop applications.
· Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs).
· Basic experience with server management (Windows Server, Active Directory, and virtualization) is a plus.
· Excellent troubleshooting and problem-solving skills, with a customer-first mindset.
· Ability to multitask and prioritize in a fast-paced environment.
· Strong communication skills, both written and verbal.
· A desire to learn and grow in areas like server administration, networking, and IT infrastructure.
Preferred Skills:
· Experience with remote desktop management tools and ticketing systems
· Familiarity with basic security principles and tools.
· Certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
What We Offer:
· Competitive salary and benefits package.
· Opportunities for professional development
· A collaborative and fast-paced work environment.
· The chance to work with cutting-edge technologies and grow your career in IT.
Physical Requirements
• sitting for extended periods of time
• significant screen time
• Fine motor skills for keyboarding, manipulation of wiring
• Ability to occasionally lift 30 pounds
• Ability to work in small spaces running lines and moving monitors
Join us and take the next step in your IT career while working in a fast-paced, exciting environment!
Company DescriptionSpectrum Marketing Companies is ranked as one of the top national direct marketing organizations in the country. With two production facilities in Manchester, NH, over 150 employees and 4,000+ clients under management the career opportunities are endless. We're rapidly expanding staffing in all areas of our business including; marketing representatives, client service, creative services, digital marketing and production functions. If you're looking to enter a dynamic industry that’s continually evolving Spectrum may be your next home. For more information, visit <a href="https://spectrummarketing.com" target="_blank">https://spectrummarketing.com</a> 
<h3>Company Description</h3>
Spectrum Marketing Companies is ranked as one of the top national direct marketing organizations in the country. With two production facilities in Manchester, NH, over 150 employees and 4,000+ clients under management the career opportunities are endless. We're rapidly expanding staffing in all areas of our business including; marketing representatives, client service, creative services, digital marketing and production functions. If you're looking to enter a dynamic industry that’s continually evolving Spectrum may be your next home. For more information, visit <a href="https://spectrummarketing.com" target="_blank">https://spectrummarketing.com</a>

Junior IT Administrator (Desktop Support & Infrastructure)

<h3>Job Description</h3>
Job Description
Adecco is partnering with a manufacturing company in Keene, NH who is looking for a Service Admin preferable with some experience in manufacturing. General office duties are to support the sales and service operation. Specific duties entail scanning, filing, organizing documentation, processing correspondence. Schedule: Monday through Friday – 8AM to 5PM Payrate: $21.00 to $26.00 per hour depending on experience. Key Responsibilities:
<ul>
<li>Customer-Facing Responsibilities: Interact with customers to take orders, provide delivery quotes, and address customer inquiries in a professional and efficient manner.</li>
<li>Sales Order Management: Ensure all sales orders are processed accurately, maintaining proper records and checking the integrity of sales order details.</li>
<li>Clerical and Administrative Support: Perform general clerical duties including data entry, filing, and document management to support the service and sales departments.</li>
<li>RMA (Return Merchandise Authorization): Handle RMA processes efficiently, ensuring timely resolutions for returned goods and customer satisfaction.</li>
<li>Internal Database Management: Manage and maintain internal records and databases to ensure accurate and up-to-date information.</li>
<li>Collaboration Across Departments: Work closely with the service, sales, and manufacturing departments to ensure smooth communication and timely completion of tasks.</li>
<li>Multitasking and Flexibility: Demonstrate the ability to multitask, prioritize effectively, and adapt to changing needs in a fast-paced environment.</li>
</ul>
 Skills &amp; Qualifications:
<ul>
<li>Manufacturing Experience: Previous experience in a manufacturing environment is preferred.</li>
<li>Computer Proficiency: Strong working knowledge of Microsoft Excel, Word, and Office/Spreadsheets for daily operations.</li>
<li>Attention to Detail: Ability to work accurately with attention to detail, ensuring all orders and records are complete and correct.</li>
<li>Multitasking and Flexibility: Strong multitasking ability and flexibility in handling various responsibilities at once.</li>
<li>Collaborative: Ability to effectively collaborate with team members across multiple departments to achieve company goals.</li>
<li>Customer Service Skills: Strong communication skills to provide exceptional customer service and ensure customer satisfaction.</li>
</ul>
 If you are interested in this position or others available, please apply with an updated resume or call out Office at&nbsp;
 Pay Details: $21.00 to $26.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

Service Admin

<h3>Job Description</h3>
Job Description
C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a customizable Web-based software, was engineered by C Squared Systems to remotely monitor and manage these complex multi-vendor environments.
 Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change. 
Technical Support Manager
Location: Auburn, NH
Level: Experienced/Manager
Position Overview:
C Squared Systems is currently seeking a Technical Support Manager to lead our NOC/Support Team. The successful candidate will have responsibility for all aspects of the Technical Support Team and processes which span both software support of our SitePortal® monitoring product and Tier 1 remote monitoring of customer wireless/DAS venues. This involves advocating on behalf of internal/external customers and facilitating resolution of technical product issues identified SitePortal® users, ensuring alarm responses adhere to SLA requirements, motivating the team, and improving current technical support processes and workflows. 
Primary Responsibilities
<ul>
<li>The Technical Support Manager provides day-to-day general management of the technical support team, including staffing and development, as well as technical guidance to help resolve more advanced issues.</li>
<li>Facilitate success of the team through management/guidance of customer support tickets and remote monitoring incident tickets; identification, analysis, and management of critical customer issues to ensure timely and accurate resolution and follow-up.</li>
<li>Develop and implement processes, systems, and technology to support and enhance the technical support function; Capitalize on industry best practices to scale the growing business.</li>
<li>Develop and provide regular reporting to measure effectiveness of the technical support function and identify areas in need of attention.</li>
<li>Ensure wide-ranging or high-priority customer issues are addressed with an appropriate degree of urgency by other internal C Squared teams such as Development, DevOps, and Quality Assurance, and implement formal feedback mechanisms for incidents, causes and resolutions. </li>
</ul>
Skills/Qualifications/Expectations:
<ul>
<li>Bachelor’s degree in a Technical Discipline (IT, Engineering, Computer Science) with 6+ years in Technical Support;</li>
<li>4+ years of experience managing/leading a Technical Support Team;</li>
<li>Advanced knowledge of TCP/IP, SNMP, FTP, Telnet, SSH, HTTP, HTML, MySQL;</li>
<li>Advanced Linux Command Line skills;</li>
<li>Strong leadership and mentoring skills;</li>
<li>Ability to manage competing priorities by contributing directly and delegating to Support team to both meet deadlines and foster team development;</li>
<li>Foster positive relationships with managerial counterparts and groups within the organization;</li>
<li>Availability off-hours to Team as an escalation contact for urgent customer issues and SLA dependent responses;</li>
<li>Self-motivated and passionate to learn new technologies;</li>
<li>Excellent written and verbal English communication skills.</li>
</ul>

Technical Support Manager

<h3>Job Description</h3>
Job DescriptionSummary Our client is a leading IT Solutions Company in the Nashvillearea (Brentwood and Franklin, TN) and they are in need of a Help Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties &amp; Responsibilities 
<ul>
<li>Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.</li>
<li>Provisioning and system setup for new hires.</li>
<li>Prioritize incidents and service requests according to defined processes to meet defined SLAs.</li>
<li>Use remote tools and diagnostic utilities to aid in resolving support requests.</li>
<li>Perform VPN infrastructure design and administration (PTP, client-based, Encrypted, IPsec)</li>
<li>Monitor and manage Microsoft Windows 7/8/10 Operating Systems.</li>
<li>Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business Server 2003/2008/2012; Exchange Server 2003/2007/2010.</li>
<li>Work on WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.</li>
<li>Server administration via Active Directory, File &amp; Print services, DNS, DHCP.</li>
<li>Install antivirus software and ensure virus definitions are up to date.</li>
<li>Optimizing and maintaining network software and hardware</li>
<li>Building and deploying file servers and cloud computing solutions</li>
<li>Configuring and deploying VOIP solutions</li>
<li>Manage Microsoft Exchange Server</li>
<li>Monitors alert systems and take appropriate action as per guidelines.</li>
<li>Ability to use various messages in an event log to affect repairs.</li>
<li>Receive escalated service requests requiring an enhanced response.</li>
</ul>
Qualifications &amp; Requirements
<ul>
<li>Having worked in an MSP environment is a PLUS!</li>
<li>Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory</li>
<li>2-3 years of experience in a client-facing environment such as sales engineering</li>
<li>Kaseya RMM and Autotask PSA Experience a plus</li>
<li>Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology</li>
<li>Possesses strong organizational and time-management skills </li>
<li>Experience writing proposals for and implementation of technical solutions to fulfill business needs </li>
<li>Results-oriented, self-motivated, energetic, professional, reliable, and a team player</li>
<li>Strong understanding of technology and business productivity systems</li>
<li>Experience with RMM (remote monitoring and management) tool a plus</li>
<li>Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills</li>
<li>Sales training experience is a plus</li>
<li>Having worked in an MSP environment is a major plus.</li>
</ul>
Ideal Qualifications (not required)
<ul>
<li>CompTIA Net+ and/or CompTIA Security+ </li>
<li>MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)</li>
<li>CCNA or CCIE-Cisco certifications a real plus</li>
</ul>
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Brentwood

Helpdesk Support Level II

<h3>Job Description</h3>
Job Description
Company Overview&nbsp; PoliteMail Software was launched in 2006 to measure Microsoft Outlook &amp; Exchange mail messages.  Focusing in on enterprise employee communications in 2012, the company has seen rapid growth, making the Inc.5000 list in 2018 and 2019, having 27% of the largest US employers as customers. PoliteMail made the Deloitte Fast 500 list in 2019 and is Great Place to Work-Certified.&nbsp; The company has an aggressive road map of new features, customer requests, and new product releases.&nbsp; &nbsp; Location: New Hampshire, Maine and Massachusetts &nbsp; Schedule: Monday - Friday 9:00AM - 6:00PM EST&nbsp; Salary Range: $50,000.00 - $75,000.00 per year, depending on experience.&nbsp; &nbsp; Job Summary: &nbsp; Do you have an eye for email web page design along with basic HTML and image editing skills? We are seeking a motivated customer-focused individual to join our team as a Technical Support Coordinator for our Software-as-a-Service (SaaS) platform. In this role, you will assist our customers with using our email page builder tools to create impressive email pages for corporate newsletters, announcements, benefits and executive communications, providing exceptional support and assistance to ensure a positive experience with our SaaS products. You will handle inquiries, troubleshoot issues, and strive to exceed customer expectations through effective communication and problem-solving skills. &nbsp; &nbsp; Responsibilities:&nbsp;
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Serve as the first point of contact for customers seeking assistance with our SaaS products, and respond to these cases&nbsp;via screenshare online meetings, email and phone. &nbsp;
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</ul>
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Help customers utilize our software and show them how to achieve the results they are looking for, and answer questions. &nbsp;
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</ul>
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Respond promptly and professionally to customer inquiries, troubleshooting technical issues, and provide guidance and how-to on product features and functionalities. &nbsp;
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</ul>
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Escalate technical issues as necessary, and follow-up on them to ensure timely resolution and customer satisfaction. &nbsp;
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</ul>
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Develop and maintain a thorough understanding of our SaaS products and stay updated on new features, updates, and learn best practices to effectively advise and assist customers. &nbsp;
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</ul>
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Document customer interactions, including inquiries, issues, and resolutions, accurately in our CRM system. &nbsp;
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</ul>
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Collaborate with cross-functional teams including product development and marketing to address customer needs and feedback, by documenting feature requests or enhancements&nbsp;
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</ul>
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Identify opportunities to improve customer support processes and contribute to the development of support resources such as knowledge base articles and FAQs. &nbsp;
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</ul>
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Strive to achieve and maintain high levels of customer satisfaction and retention by delivering exceptional service and building strong relationships with customers. &nbsp;
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</ul>
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Ability to troubleshoot HTML template components and make coding changes and report application errors.&nbsp;
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</ul>
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Other duties as assigned.&nbsp;
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</ul>
Requirements:&nbsp;
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<li>
Bachelor's degree or equivalent experience in related field.&nbsp;
</li>
</ul>
<ul>
<li>
Knowledge of front-end coding languages including HTML, CSS, and JavaScript &nbsp;
</li>
</ul>
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<li>
Proven experience in customer service or support roles, preferably in a SaaS or technology-related industry.&nbsp;
</li>
</ul>
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<li>
Customer-centric mindset with a dedication to delivering outstanding service and support.&nbsp;
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</ul>
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<li>
Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner. &nbsp;
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</ul>
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<li>
Strong problem-solving skills and the ability to troubleshoot technical issues independently. &nbsp;
</li>
</ul>
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<li>
Empathy and patience when dealing with customers, with a genuine desire to help and resolve their problems. &nbsp;
</li>
</ul>
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<li>
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. &nbsp;
</li>
</ul>
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<li>
Proficiency in using CRM software and other support tools is preferred. &nbsp;
</li>
</ul>
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<li>
Proficiency in Microsoft applications and tools.  &nbsp;
</li>
</ul>
Benefits and Perks&nbsp;
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<li>
Health, Dental and Vision Insurance&nbsp;
</li>
</ul>
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<li>
Supplemental Short Term Disability Insurance&nbsp;
</li>
</ul>
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401k &amp; Company Match&nbsp;
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</ul>
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<li>
Generous PTO &amp; Company Holidays&nbsp;
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</ul>
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<li>
Quarterly Company Events&nbsp;
</li>
</ul>
Why Join Us?&nbsp; Work Hard, Play Hard: Work with a tight-knit, energetic team where your ideas matter.&nbsp; Grow Together: As we grow, so will your career. We’re committed to developing our team members and promoting them from within.&nbsp; Competitive Perks: In addition to salary, we offer a variety of benefits and perks to ensure you’re well taken care of.&nbsp; Make an Impact: As part of a small but mighty team, you’ll have the chance to make a real difference and see the impact of your work firsthand.&nbsp;
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