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<h3>Job Description</h3>
Job DescriptionSalary: From $27/hr 
Job Description:
As an IT Specialist at Back Bay Networks, you will play a crucial role in ensuring the reliability and performance of our clients technology infrastructure. Youll be the primary point of contact for product installation, usage, and implementation, working both remotely and onsite to address support requests and resolve issues efficiently. Your expertise will span various systems, including MAC and Windows environments, and you'll take pride in delivering exceptional customer service at every step.
Responsibilities:
<ul>
<li>Provide expert end-user support for product installation, usage, and implementation across MAC and Windows operating systems.</li>
<li>Troubleshoot and resolve issues via phone, email, and remote tools; escalate when necessary.</li>
<li>Perform onsite troubleshooting for issues that cannot be resolved remotely.</li>
<li>Maintain up-to-date knowledge of products and services to provide effective solutions.</li>
<li>Accurately document customer interactions, actions, and resolutions in the appropriate database.</li>
<li>Work with Windows Server 20122019, Active Directory, Exchange, and Office 365 environments.</li>
<li>Communicate customer concerns and issues to relevant internal teams.</li>
<li>Assist with pre-sales technical support, onsite implementation, and training.</li>
<li>Organize and maintain file systems, correspondence, and other records.</li>
</ul>
Job Requirements:
<ul>
<li>2+ years of hands-on IT experience, with a strong background in Windows Server, Active Directory, Windows/MAC clients, firewall configuration, and backup technologies.</li>
<li>Proven experience providing top-tier customer support in a technical environment.</li>
<li>Strong problem-solving abilities with the ability to manage numerous tasks in a fast-paced environment.</li>
<li>Solid experience working with Windows Desktop and Server platforms.</li>
<li>Expertise with MAC OS in enterprise environments.</li>
<li>Familiarity with email servers such as Exchange, Gmail, Office 365, etc.</li>
<li>Ability to pass a background check.</li>
</ul>
We'd love to hear from you if you're a skilled IT professional eager to contribute to a dynamic and supportive team!

IT Specialist

<h3>Job Description</h3>
Job Description
Desktop Technician will: 
Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. 
Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. 
Provide Break Fix, fault diagnosis and resolution. 
Provide fault analysis to customer's various core operating systems and platforms, as well as be able to provide support and apply desktop fault resolution for the approved application suite. 
The ideal candidate should have relevant 3-5 years of experience in Windows Desktop support.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, and computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, and printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
a) Bachelor’s Degree or equivalent in Computer Science or a related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLAs.
h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.

Lebanon, NH- Desktop support Technician Level II

<h3>Job Description</h3>
Job Description
Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Desktop Support Technician-Onsite

<h3>Job Description</h3>
Job Description
Direct Hire - Desktop Support Technician
<ul>
<li>Monday-Friday – 40 hours per week</li>
<li>Benefits including Medical, PTO, 401 K</li>
<li>Annual Salary - $42,000-$45,000</li>
</ul>
 Job Summary Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities
<ul>
<li>Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.</li>
<li>Provide support to client identified VIPs</li>
<li>Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.</li>
<li>Perform Install/Move/Add or Change (IMAC) activities.</li>
<li>Perform all assigned desk-side support activities</li>
<li>Display outstanding technical and professional services skills at all times</li>
<li>Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines</li>
<li>Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair</li>
<li>Understands and follows all documented service operations policies and procedures.</li>
<li>Other duties or certifications may be assigned to meet business needs</li>
</ul>
 Requirements Education and Experience:
<ul>
<li>Typically requires technical school certification or equivalent of 1-2 years of relevant experience</li>
<li>Knowledge of relevant software and hardware systems</li>
<li>May require additional customer-specific certifications or training as required</li>
</ul>
 Skills:
<ul>
<li>Excellence in communication and customer-facing skills</li>
<li>Strong oral, written and interpersonal skills</li>
<li>Ability to follow instructions and processes with minimal instruction</li>
<li>Ability to lift and or move various computer equipment up to 50 lbs.</li>
<li>Must own a basic repair kit</li>
<li>Additional requirements may exist if offer of employment is extended</li>
</ul>
Additional Information
<ul>
<li>All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.</li>
<li>F2OnSite supports and adheres to all state laws regarding background checks.</li>
<li>This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.</li>
</ul>
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. 
<h3>Company Description</h3>
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Desktop Support Technician-Direct Hire

<h3>Job Description</h3>
Job Description
Scope of Position
 
Our Client is hiring a Senior Electrical Automation Engineer to lead the design, programming, and project management for all electrical and control aspects of custom automation systems. This includes overseeing and approving electrical designs and drawings and programming and integrating various control components, such as PLCs, HMIs, robots, vision systems, and servo drives.
 
You will collaborate with cross-functional teams, turning concept designs into fully functional systems that meet or exceed project specifications. Responsibilities include system design, component selection, troubleshooting, documentation, and ongoing support. You will also be critical in maintaining project timelines and ensuring quality execution.
 
Responsibilities
 
<ul>
<li>Lead the design, programming, and integration of electrical automation systems.</li>
<li>Oversee and approve electrical and control designs, schematics, and drawings.</li>
<li>Develop detailed concept designs, ensuring alignment with project specifications.</li>
<li>Program and troubleshoot automation components, including PLCs, HMIs, robots, vision, and servo systems.</li>
<li>Coordinate with mechanical engineers to create seamless designs and solutions.</li>
<li>Select and specify automation components such as motors, sensors, servos, and safety systems.</li>
<li>Manage project timelines and deliverables while maintaining communication with stakeholders.</li>
<li>Oversee the build, test, and debug processes, ensuring systems meet quality and functionality standards.</li>
<li>Create comprehensive documentation, including manuals and maintenance instructions.</li>
<li>Provide technical support, service calls, and redesigns as needed.</li>
<li>Collaborate with the automation team to refine product and equipment designs.</li>
<li>Create detailed electrical drawings and schematics using AutoCAD/AutoCAD Electrical.</li>
<li>Develop statements of work (SOW) for internal approval.</li>
<li>Design and program complete automation control systems using tools like Rockwell Compact GuardLogix PLCs, HMIs, VFDs, robots, safety systems, and related components.</li>
<li>Troubleshoot and resolve issues during the design, build, and installation phases.</li>
</ul>
 
Qualifications

<ul>
<li>Bachelors degree in Electrical Engineering or a related field (or equivalent experience).</li>
<li>7+ years in electrical automation engineering or a related field.</li>
<li>Proficiency in programming automation components and systems.</li>
<li>Strong knowledge of CAD software, such as AutoCAD Electrical.</li>
<li>Experience in project management and meeting tight deadlines.</li>
<li>Familiarity with automation components, including motors, PLCs, HMIs, sensors, pneumatics, hydraulics, and servos.</li>
<li>Excellent communication and organizational skills.</li>
</ul>

Sr. Electrical Automation Engineer

<h3>Job Description</h3>
Job Description
SUMMARY

Serves as the first point of contact for employees seeking technical assistance via ticketing system. Responsible for providing technical assistance and support related to computer systems, hardware or software. Perform troubleshooting through diagnostic techniques either remotely or in person to provide best solutions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a professional communicator, highly motivated. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
Supervisory Responsibilities
None
Duties:
<ol>
<li>Provide first level contact and resolutions to employee technical issues in a timely manner.</li>
<li>Properly escalate unresolved technical issues to the next level of support.</li>
<li>Track, route and redirect problems to correct resources.</li>
<li>Assist employees’ technical education while problem solving to help lower repeat issues.</li>
<li>Follow up with employees, provide feedback and see problems through to resolution.</li>
<li>Ensure proper documentation.</li>
<li>Preserve and grow your technical knowledge.</li>
<li>Build and deploy laptops and desktops as needed.</li>
<li>Perform other duties as assigned.</li>
</ol>

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks require walking, sitting, bending, reaching, mobility, and occasional lifting up to 40 pounds. Work requires computer skills (word processing, spreadsheet, presentations and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values
Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications:
Computer Literacy skills to include Microsoft Operating Systems and Office products, networking principles and PC hardware.
Education and/or Experience
High school diploma required; Bachelor’s degree preferred. Must have 1 – 2 years of experience in IT support and possess computer literacy skills to include Microsoft Operating Systems and Office products, networking principles and PC hardware.
Language Skills
The ability to communicate in English verbally and in writing is essential. 

Mathematical Skills
Basic math skills required.

Reasoning Ability
Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach to oversee required tasks. The ability to understand the company’s needs and requirements is essential. 

Certificates, Licenses, Registrations
Technical certificates preferred and can offset post-secondary education.

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft Office products as well as other common office type equipment. 

WORK ENVIRONMENT

This position may work in various environments including office, factory or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at 603-578-6519.

IT Support Technician Level 1

<h3>Job Description</h3>
Job Description
 The Role
Cirrus is actively looking to build a world-class support team - come be part of the journey! If you are self-motivated, a problem solver can stay ahead of deadlines, and be a team player, continue reading.
The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience.&nbsp; They are responsible for diagnosing and resolving product issues.
Cirrus Core Values: What we look for in a teammate.
Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience each and every day.
Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier.&nbsp; Be bold!&nbsp; Don't settle for "That's just the way it is."
Quality: Quality isn’t a catchall phrase.&nbsp; It is an action plan that requires hard work and focus to achieve. Step by step we strive to build quality into everyday processes and products to achieve our collective success.&nbsp;
Respect: An individual who communicates and conducts themselves in a polite and positive manner, and encourages others around them to do the same; without judgment of peers regardless of rank, position, age, gender, or race.
Winning Takes a Team:&nbsp; Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward.
Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people
Responsibilities
<ul>
<li>
Receive, assign, and manage support requests via phone or email
</li>
<li>
Talk with customers to resolve issues through a series of actions
</li>
<li>
Follow support processes to identify and resolve level 1 support issues
</li>
<li>
Follow the escalation process to push complex issues to level 2 support
</li>
<li>
Accurately process and record call transactions using support ticketing software
</li>
<li>
Track tickets through the support process until completion, including appropriate follow-up
</li>
<li>
Create orders for replacement parts and track returns to ensure that parts are returned per warranty guidelines
</li>
<li>
Align performance to assigned KPI goals individually and for your team
</li>
<li>
Perform additional duties as assigned
</li>
</ul>
Skills and Qualifications
<ul>
<li>
Strong organizational skills, problem-solving, and attention to detail
</li>
<li>
Exceptional phone etiquette
</li>
<li>
The ability to manage multiple priorities and be comfortable working under pressure
</li>
<li>
Self-motivated and able to work in a team environment&nbsp;
</li>
<li>
Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions
</li>
<li>
A basic knowledge of software and hardware for personal computers and smartphones
</li>
<li>
A technical mindset with a passion to learn about and understand our product
</li>
<li>
Excellent written and verbal communication skills to deal effectively with internal and external contacts
</li>
<li>
Knowledge of customer service principles and practices
</li>
<li>
Ability to learn new skills, software, hardware, and repair processes
</li>
<li>
Innovative thinker who is positive, proactive, and readily embraces change
</li>
</ul>
Education and Experience
<ul>
<li>
High school diploma or equivalent required
</li>
<li>
Customer Service/Support, Communications, or electronics field a plus
</li>
</ul>
Physical Requirements
<ul>
<li>
Must be able to sit for long periods of time
</li>
<li>
Position requires use of headset/microphone
</li>
</ul>
<ul>
<li>
Ability to lift, carry, and move up to 50 lbs
</li>
</ul>
Compensation
Hourly, non-exempt

Technical Support Agent

<h3>Job Description</h3>
Job Description
MBRAUN Incorporated located in Stratham, New Hampshire is a leading manufacturer of high-end technology solutions. Products include gloveboxes, inert gas purification, thin-film technology, isolators, solvent purification and custom system solutions for clean environments. MBRAUN is instrumental in developing world class core technologies and then adapting them to an application, yielding the most efficient clean environments based on our intimate knowledge of the many markets we serve.
For over 40 years MBRAUN employees share in the vision of creating a world-class company that can be our customers #1 creative partner. We have and we can engineer solutions customers need using a unique solutions approach in which we collaborate to define specific application requirements. Together with the customer, we determine the best solution package from MBRAUN’s range of products and services. For more information please visit <a href="http://www.mbraun.com" target="_blank">www.mbraun.com</a>.
Job Description
M. Braun, Inc. is currently seeking a full-time Junior Systems Specialist to join our Technical Department. This person will be responsible for system test planning and execution as well as promoting functionality knowledge. This individual should be highly motivated with the ability to prioritize and work well independently and with others.
Job Requirements
The ideal candidate should be extremely detail-oriented and possess excellent communication and organizational skills. This individual will be interacting with internal M. Braun employees and customers.
This individual should be able to stay focused and have the ability to apply knowledge and common sense to carry out the detailed job functions below:
<ul>
<li>Perform and coordinate acceptance testing for standard and semi-standard systems</li>
<li>Sign off on systems when testing is complete</li>
<li>Review documentation for projects and plan testing activities, including writing test plans</li>
<li>Train with senior personnel to test more complex systems and perform more complex testing techniques</li>
<li>Identify issues on the floor to help reduce delays in production</li>
<li>Write non-conformance reports</li>
<li>Promote system testing knowledge in production and electrical</li>
<li>Participate in Design Review meetings</li>
<li>Up to 50% time spent assisting service department, including occasional service/install visits to customer sites</li>
<li>Assisting with special projects (e.g. R&amp;D projects, customer return projects, etc.)</li>
<li>Any other duties required for this position</li>
</ul>
Education Requirements
High School Diploma
Physical and Mental Requirements
<ul>
<li>Physical Requirement: Balancing; climbing; bending; stooping; crawling; some light lifting and carrying; must have fine motor skills; be able to grasp small items; kneeling; pushing; reaching above shoulder; ability to do a repetitive motion; and the ability to sit, stand and walk for most of the day. Mobility requirement enough to move around the production area safety</li>
<li>Visual Requirement: Must be able to visually read wiring diagrams &amp; drawings; and read from a computer screen</li>
<li>Hearing Requirement: Must be able to identify hazard sounds and be aware of the environment on the production floor for personal safety</li>
<li>Mental Requirement: Comprehension, Organization, Reasoning, Decision Making, Communication, and Mathematics</li>
</ul>
Benefits
M. Braun offers an excellent benefits package which includes health insurance, dental insurance, vision insurance, 401K, life insurance, short-term and long-term disability, flexible spending account, and more. 
M. Braun encourages work / life balance through a flexible work schedule, a 38 hour work week, and the ability to work 2 days remotely if you choose (once trained and with management approval)!
M. Braun provides Paid Time Off, Holidays, Floating Holidays and Volunteer Time to employees.
M. Braun provides a Gas Assistance Program which provides $1,125.00 annually to cover gas to and from work!
Additional perks include company outings, monthly raffles and more!
 EQUAL EMPLOYMENT OPPORTUNITY
MBRAUN provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, marital status, veteran status, or sexual orientation in accordance with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which MBRAUN has facilities. This policy applies to all terms and conditions of employment, including but not limited to, employment, recruitment, selection, compensation, benefits, training, promotions, demotions, layoffs, terminations, and all other terms and conditions of employment.

Junior Systems / Technical Specialist

<h3>Job Description</h3>
Job Description
Aquinas Consulting is currently looking to fill a SR NOC Support Specialist job for our client. In this role, you will be responsible for monitoring and supporting optical transmission equipment, troubleshooting network issues, conducting system maintenance, and providing outage information for major network incidents. The specialist will work closely with internal teams, customers, and vendors to ensure optimal network performance and reliability.
SR NOC Support Specialist job Responsibilities:
<ul>
<li>Create customer impact messages and trouble tickets describing service issues.</li>
<li>Conduct remote surveillance of fault, performance, inventory, and security to detect service problems.</li>
<li>Work with network and enterprise teams to detect, coordinate, and respond to service-impacting issues.</li>
<li>Implement and follow NOC processes for maintenance, repair, security access, and network operations.</li>
<li>Ensure compliance with security procedures and protocols.</li>
<li>Communicate with team members, subject matter experts, third-party support suppliers, and customers.</li>
<li>Escalate issues promptly while maintaining sensitivity to team dynamics.</li>
<li>Identify and recommend process improvements to management.</li>
</ul>
Qualifications:
<ul>
<li>Experience as a NOC Specialist or Technician is a plus.</li>
<li>Intermediate knowledge of telecommunications networks.</li>
<li>Strong multitasking skills in a fast-paced environment with competing priorities.</li>
<li>Proficiency in Microsoft applications such as Word, Excel, and Outlook.</li>
<li>Excellent oral and written communication skills.</li>
<li>Self-driven with a strong desire to learn.</li>
<li>Experience with submarine cable systems, transmission operations, and maintenance.</li>
<li>Ability to work in a 24x7x365 shift rotation schedule.</li>
</ul>
If you are interested in this SR NOC Support Specialist job, please apply now to be connected with a member of our team!
Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community. Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. <a href="http://www.aquinasconsulting.com" target="_blank">www.aquinasconsulting.com</a>

SR NOC Support Specialist

<h3>Job Description</h3>
Job Description
The NOC Technician I has the responsibility of monitoring and maintaining the FirstLight Core Network. When the system malfunctions, the NOC technician troubleshoots the network at an initial triage level, makes repairs or refers to the next level of technical hierarchy (NOC Tech II) and gets the system back up as quickly as possible. This can require the technician to work at all hours of the day - depending on when the network disruption occurs. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. The shift for this position is Monday-Friday, 1pm-10pm.
 ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
 · Provide 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software.
· Review and general clean-up of Ticket queue.
· Ensure timely resolution to trouble tickets.
· Ensure timely follow up with customers via e-mails or phone calls.
· Troubleshooting Network issues
· Carrier route testing
· Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.
 REQUIRED SKILLS
· Associate Degree or Technical school is highly recommended with a strong knowledge of computer functionality.
· Word, Microsoft Excel, Microsoft Outlook.
· Cisco certifications and VoIP fundamentals a plus.
· One or more years of Network Operations experience or equivalent
· Must possess strong interpersonal skills and with ability to interact with all levels of employees in a professional manner.
· As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be always congenial with other employees and customers.
· The NOC is a fast-paced environment, critical thinking is essential. Ideas will be extrapolated from one situation to another.
· Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated.
· Assigned duties should be performed in a timely and accurate manner.
· As this individual often represents the internal and external customers and colleagues – professionalism is a must.
· Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.
 REQUIRED SKILLSET
Basic familiarity with the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms:
<ul>
<li>Ciena 6500/One Control</li>
<li>CYAN(Ciena) Z33/77.</li>
<li>Telco Sys 71xx / EdgeGenie</li>
<li>Huawei SONET</li>
<li>Adva</li>
<li>Calix / CMS</li>
<li>Cisco (CCNA / CCDA Level)</li>
<li>Cisco SONET (ONS 15454) /CTC</li>
<li>Class V Voice (Genband DMS/C15), Meta</li>
<li>Ciena 6500/One Control</li>
<li>CYAN(Ciena) Z33/77.</li>
<li>Telco Sys 71xx / EdgeGenie</li>
</ul>

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