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<h3>Job Description</h3>
Job Description
 Location: 163 S River Rd, Bedford, NH 03110, United States This is a hybrid position with in-office and remote work flexibility.
Job Description for the entry-level IS Technician
We are seeking an entry-level IS Technician to join our telecom company. This role is ideal for a tech-savvy individual with a passion for troubleshooting and providing excellent support to end-users. You will play a critical role in ensuring the smooth operation of our Information Services (IS) Department and supporting our employees with their technical needs.
Key Responsibilities for the entry-level IS Technician
<ul>
<li>Troubleshoot hardware, software, and network issues for internal users.</li>
</ul>
<ul>
<li>Manage and resolve help desk tickets in a timely manner.</li>
</ul>
<ul>
<li>Provide technical assistance for telecommunication systems, including VoIP, modems, and video conferencing equipment.</li>
</ul>
<ul>
<li>Install and configure hardware, software, and peripherals as needed.</li>
</ul>
<ul>
<li>Document technical processes and resolutions for future reference.</li>
</ul>
<ul>
<li>Maintain strong communication with team members and end-users to deliver excellent customer service.</li>
</ul>
Qualifications for the entry-level IS Technician
<ul>
<li>Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other Microsoft tools.</li>
</ul>
<ul>
<li>Knowledge of Excel formulas and Visual Basic (VB) macros.</li>
</ul>
<ul>
<li>Basic understanding of Information Services (IS) systems, including Windows operating systems, networking concepts, hardware troubleshooting, Microsoft Azure, and Microsoft Exchange.</li>
</ul>
<ul>
<li>Applicants should at least be able to navigate these systems to create and disable users and manage email accounts.</li>
</ul>
<ul>
<li>Excellent customer service and communication abilities.</li>
</ul>
<ul>
<li>Ability to work effectively in a fast-paced, team-oriented environment.</li>
</ul>
<ul>
<li>Relevant certifications (e.g., CompTIA A+, Network+) are a plus but not required.</li>
</ul>
Work Schedule for the entry-level IS Technician
This is a hybrid position, following the accounting team's schedule:
<ul>
<li>Sunday through Thursday workweek.</li>
</ul>
<ul>
<li>Work from home on Sundays, providing remote support.</li>
</ul>
<ul>
<li>In-office work Monday through Thursday at our Bedford, NH location.</li>
</ul>
Applicants must be able to reliably commute to the Bedford office for the required in-office days.

Entry Level IS Technician

<h3>Job Description</h3>
Job DescriptionCompany Description 
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description 
The Dynamic PC Support&nbsp;is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
<ul>
<li>Provide customer support for designated equipment</li>
<li>Answer client questions in a professional manner</li>
<li>Accept and deliver all service calls assigned within the established service level agreement for each client</li>
<li>Meet established customer service satisfaction criteria as outlined in established guidelines and policies</li>
<li>Complete all administrative tasks associated with each call as documented in established policies and guidelines</li>
<li>Complete real-time reporting of all calls as documented in established policies and guidelines</li>
<li>Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client</li>
<li>Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements</li>
<li>Report all activity in an accurate and timely manner</li>
<li>Understand all Safety policies and guidelines and work within the guidelines of policies daily</li>
<li>Additional requirements may exist if offer of employment is extended</li>
<li>Other duties may be assigned to meet business needs</li>
</ul>
Qualifications 
Education and Experience:
<ul>
<li>Typically requires technical school certification or equivalent and 0-2 years of relevant experience</li>
<li>Previous customer service experience is a plus</li>
</ul>
Certifications and/or Qualifications:
<ul>
<li>Maintain all required OEM Certifications as directed by Management</li>
<li>Knowledge of relevant software and hardware</li>
<li>Valid Driver’s License and reliable transportation with valid registration and adequate insurance</li>
</ul>
Skills:
<ul>
<li>Ability to communicate regarding technical issues with clients</li>
<li>Ability to drive to client locations</li>
<li>Ability to drive long distances, and occasional overnight assignments within other geographies</li>
<li>Ability to lift and or move various computer equipment up to 50 lbs</li>
<li>Must own a basic repair tool kit</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

Dynamic PC Support

<h3>Job Description</h3>
Job DescriptionDescription:
GEOKON is a leading manufacturer of geotechnical instrumentation and data acquisition systems used in civil and mining infrastructure projects around the globe. Building instruments and data loggers is what we do, but who we are is an Employee-owned company that fosters collaboration, professional growth, and work-life balance.
 
GEOKON is seeking a dedicated and experienced Technical Support and Repair Manager, you will be responsible for overseeing the technical support and repair operations. You will lead a team of skilled technicians, ensuring all customer inquiries and issues are resolved promptly and efficiently. Your role will involve managing repair processes, maintaining high standards of customer service, and implementing strategies to improve overall support operations.
Responsibilities:
<ul>
<li>Lead and manage the technical support and repair teams.</li>
<li>Develop and implement effective support and repair processes.</li>
<li>Ensure timely resolution of customer issues and inquiries.</li>
<li>Monitor and analyze support metrics to identify areas for improvement.</li>
<li>Train and mentor team members to enhance their skills and performance.</li>
<li>Collaborate with other departments to address technical issues and improve product quality.</li>
<li>Maintain up-to-date knowledge of industry trends and technologies.</li>
<li>Prepare and present regular reports on support and repair activities.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree in a related field or equivalent experience.</li>
<li>Proven experience in technical support and repair management.</li>
<li>International experience in technical support.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent problem-solving and analytical abilities.</li>
<li>Exceptional communication and customer service skills.</li>
<li>Proficiency in relevant software and tools.</li>
<li>Ability to work in a fast-paced and dynamic environment.</li>
</ul>
 
GEOKON offers competitive pay and benefits, but as an employee-owned company, we all have a stake in the game for ourselves and each other!

Technical Services Support & Repair Mgr.

<h3>Job Description</h3>
Job DescriptionSalary: From $27/hr 
Job Description:
As an IT Specialist at Back Bay Networks, you will play a crucial role in ensuring the reliability and performance of our clients technology infrastructure. Youll be the primary point of contact for product installation, usage, and implementation, working both remotely and onsite to address support requests and resolve issues efficiently. Your expertise will span various systems, including MAC and Windows environments, and you'll take pride in delivering exceptional customer service at every step.
Responsibilities:
<ul>
<li>Provide expert end-user support for product installation, usage, and implementation across MAC and Windows operating systems.</li>
<li>Troubleshoot and resolve issues via phone, email, and remote tools; escalate when necessary.</li>
<li>Perform onsite troubleshooting for issues that cannot be resolved remotely.</li>
<li>Maintain up-to-date knowledge of products and services to provide effective solutions.</li>
<li>Accurately document customer interactions, actions, and resolutions in the appropriate database.</li>
<li>Work with Windows Server 20122019, Active Directory, Exchange, and Office 365 environments.</li>
<li>Communicate customer concerns and issues to relevant internal teams.</li>
<li>Assist with pre-sales technical support, onsite implementation, and training.</li>
<li>Organize and maintain file systems, correspondence, and other records.</li>
</ul>
Job Requirements:
<ul>
<li>2+ years of hands-on IT experience, with a strong background in Windows Server, Active Directory, Windows/MAC clients, firewall configuration, and backup technologies.</li>
<li>Proven experience providing top-tier customer support in a technical environment.</li>
<li>Strong problem-solving abilities with the ability to manage numerous tasks in a fast-paced environment.</li>
<li>Solid experience working with Windows Desktop and Server platforms.</li>
<li>Expertise with MAC OS in enterprise environments.</li>
<li>Familiarity with email servers such as Exchange, Gmail, Office 365, etc.</li>
<li>Ability to pass a background check.</li>
</ul>
We'd love to hear from you if you're a skilled IT professional eager to contribute to a dynamic and supportive team!

IT Specialist

<h3>Job Description</h3>
Job Description
Desktop Technician will: 
Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. 
Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. 
Provide Break Fix, fault diagnosis and resolution. 
Provide fault analysis to customer's various core operating systems and platforms, as well as be able to provide support and apply desktop fault resolution for the approved application suite. 
The ideal candidate should have relevant 3-5 years of experience in Windows Desktop support.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, and computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, and printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
a) Bachelor’s Degree or equivalent in Computer Science or a related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLAs.
h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.

Lebanon, NH- Desktop support Technician Level II

<h3>Job Description</h3>
Job Description
Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Desktop Support Technician-Onsite

<h3>Job Description</h3>
Job Description
Direct Hire - Desktop Support Technician
<ul>
<li>Monday-Friday – 40 hours per week</li>
<li>Benefits including Medical, PTO, 401 K</li>
<li>Annual Salary - $42,000-$45,000</li>
</ul>
 Job Summary Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities
<ul>
<li>Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.</li>
<li>Provide support to client identified VIPs</li>
<li>Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.</li>
<li>Perform Install/Move/Add or Change (IMAC) activities.</li>
<li>Perform all assigned desk-side support activities</li>
<li>Display outstanding technical and professional services skills at all times</li>
<li>Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines</li>
<li>Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair</li>
<li>Understands and follows all documented service operations policies and procedures.</li>
<li>Other duties or certifications may be assigned to meet business needs</li>
</ul>
 Requirements Education and Experience:
<ul>
<li>Typically requires technical school certification or equivalent of 1-2 years of relevant experience</li>
<li>Knowledge of relevant software and hardware systems</li>
<li>May require additional customer-specific certifications or training as required</li>
</ul>
 Skills:
<ul>
<li>Excellence in communication and customer-facing skills</li>
<li>Strong oral, written and interpersonal skills</li>
<li>Ability to follow instructions and processes with minimal instruction</li>
<li>Ability to lift and or move various computer equipment up to 50 lbs.</li>
<li>Must own a basic repair kit</li>
<li>Additional requirements may exist if offer of employment is extended</li>
</ul>
Additional Information
<ul>
<li>All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.</li>
<li>F2OnSite supports and adheres to all state laws regarding background checks.</li>
<li>This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.</li>
</ul>
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. 
<h3>Company Description</h3>
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Desktop Support Technician-Direct Hire

<h3>Job Description</h3>
Job Description
Scope of Position
 
Our Client is hiring a Senior Electrical Automation Engineer to lead the design, programming, and project management for all electrical and control aspects of custom automation systems. This includes overseeing and approving electrical designs and drawings and programming and integrating various control components, such as PLCs, HMIs, robots, vision systems, and servo drives.
 
You will collaborate with cross-functional teams, turning concept designs into fully functional systems that meet or exceed project specifications. Responsibilities include system design, component selection, troubleshooting, documentation, and ongoing support. You will also be critical in maintaining project timelines and ensuring quality execution.
 
Responsibilities
 
<ul>
<li>Lead the design, programming, and integration of electrical automation systems.</li>
<li>Oversee and approve electrical and control designs, schematics, and drawings.</li>
<li>Develop detailed concept designs, ensuring alignment with project specifications.</li>
<li>Program and troubleshoot automation components, including PLCs, HMIs, robots, vision, and servo systems.</li>
<li>Coordinate with mechanical engineers to create seamless designs and solutions.</li>
<li>Select and specify automation components such as motors, sensors, servos, and safety systems.</li>
<li>Manage project timelines and deliverables while maintaining communication with stakeholders.</li>
<li>Oversee the build, test, and debug processes, ensuring systems meet quality and functionality standards.</li>
<li>Create comprehensive documentation, including manuals and maintenance instructions.</li>
<li>Provide technical support, service calls, and redesigns as needed.</li>
<li>Collaborate with the automation team to refine product and equipment designs.</li>
<li>Create detailed electrical drawings and schematics using AutoCAD/AutoCAD Electrical.</li>
<li>Develop statements of work (SOW) for internal approval.</li>
<li>Design and program complete automation control systems using tools like Rockwell Compact GuardLogix PLCs, HMIs, VFDs, robots, safety systems, and related components.</li>
<li>Troubleshoot and resolve issues during the design, build, and installation phases.</li>
</ul>
 
Qualifications

<ul>
<li>Bachelors degree in Electrical Engineering or a related field (or equivalent experience).</li>
<li>7+ years in electrical automation engineering or a related field.</li>
<li>Proficiency in programming automation components and systems.</li>
<li>Strong knowledge of CAD software, such as AutoCAD Electrical.</li>
<li>Experience in project management and meeting tight deadlines.</li>
<li>Familiarity with automation components, including motors, PLCs, HMIs, sensors, pneumatics, hydraulics, and servos.</li>
<li>Excellent communication and organizational skills.</li>
</ul>

Sr. Electrical Automation Engineer

<h3>Job Description</h3>
Job Description
SUMMARY

Serves as the first point of contact for employees seeking technical assistance via ticketing system. Responsible for providing technical assistance and support related to computer systems, hardware or software. Perform troubleshooting through diagnostic techniques either remotely or in person to provide best solutions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a professional communicator, highly motivated. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.
Supervisory Responsibilities
None
Duties:
<ol>
<li>Provide first level contact and resolutions to employee technical issues in a timely manner.</li>
<li>Properly escalate unresolved technical issues to the next level of support.</li>
<li>Track, route and redirect problems to correct resources.</li>
<li>Assist employees’ technical education while problem solving to help lower repeat issues.</li>
<li>Follow up with employees, provide feedback and see problems through to resolution.</li>
<li>Ensure proper documentation.</li>
<li>Preserve and grow your technical knowledge.</li>
<li>Build and deploy laptops and desktops as needed.</li>
<li>Perform other duties as assigned.</li>
</ol>

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Tasks require walking, sitting, bending, reaching, mobility, and occasional lifting up to 40 pounds. Work requires computer skills (word processing, spreadsheet, presentations and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values
Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications:
Computer Literacy skills to include Microsoft Operating Systems and Office products, networking principles and PC hardware.
Education and/or Experience
High school diploma required; Bachelor’s degree preferred. Must have 1 – 2 years of experience in IT support and possess computer literacy skills to include Microsoft Operating Systems and Office products, networking principles and PC hardware.
Language Skills
The ability to communicate in English verbally and in writing is essential. 

Mathematical Skills
Basic math skills required.

Reasoning Ability
Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach to oversee required tasks. The ability to understand the company’s needs and requirements is essential. 

Certificates, Licenses, Registrations
Technical certificates preferred and can offset post-secondary education.

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft Office products as well as other common office type equipment. 

WORK ENVIRONMENT

This position may work in various environments including office, factory or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.
Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Jill Guilmain at 603-578-6519.

IT Support Technician Level 1

<h3>Job Description</h3>
Job Description
 The Role
Cirrus is actively looking to build a world-class support team - come be part of the journey! If you are self-motivated, a problem solver can stay ahead of deadlines, and be a team player, continue reading.
The Technical Support Agent is responsible for providing fast, effective, and professional support to customers and installers of Cirrus products via phone and email, facilitating a frictionless product experience.&nbsp; They are responsible for diagnosing and resolving product issues.
Cirrus Core Values: What we look for in a teammate.
Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience each and every day.
Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier.&nbsp; Be bold!&nbsp; Don't settle for "That's just the way it is."
Quality: Quality isn’t a catchall phrase.&nbsp; It is an action plan that requires hard work and focus to achieve. Step by step we strive to build quality into everyday processes and products to achieve our collective success.&nbsp;
Respect: An individual who communicates and conducts themselves in a polite and positive manner, and encourages others around them to do the same; without judgment of peers regardless of rank, position, age, gender, or race.
Winning Takes a Team:&nbsp; Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward.
Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people
Responsibilities
<ul>
<li>
Receive, assign, and manage support requests via phone or email
</li>
<li>
Talk with customers to resolve issues through a series of actions
</li>
<li>
Follow support processes to identify and resolve level 1 support issues
</li>
<li>
Follow the escalation process to push complex issues to level 2 support
</li>
<li>
Accurately process and record call transactions using support ticketing software
</li>
<li>
Track tickets through the support process until completion, including appropriate follow-up
</li>
<li>
Create orders for replacement parts and track returns to ensure that parts are returned per warranty guidelines
</li>
<li>
Align performance to assigned KPI goals individually and for your team
</li>
<li>
Perform additional duties as assigned
</li>
</ul>
Skills and Qualifications
<ul>
<li>
Strong organizational skills, problem-solving, and attention to detail
</li>
<li>
Exceptional phone etiquette
</li>
<li>
The ability to manage multiple priorities and be comfortable working under pressure
</li>
<li>
Self-motivated and able to work in a team environment&nbsp;
</li>
<li>
Ability to give full attention to what other people are saying, to use logic and reason to identify the strengths and weaknesses of alternative solutions
</li>
<li>
A basic knowledge of software and hardware for personal computers and smartphones
</li>
<li>
A technical mindset with a passion to learn about and understand our product
</li>
<li>
Excellent written and verbal communication skills to deal effectively with internal and external contacts
</li>
<li>
Knowledge of customer service principles and practices
</li>
<li>
Ability to learn new skills, software, hardware, and repair processes
</li>
<li>
Innovative thinker who is positive, proactive, and readily embraces change
</li>
</ul>
Education and Experience
<ul>
<li>
High school diploma or equivalent required
</li>
<li>
Customer Service/Support, Communications, or electronics field a plus
</li>
</ul>
Physical Requirements
<ul>
<li>
Must be able to sit for long periods of time
</li>
<li>
Position requires use of headset/microphone
</li>
</ul>
<ul>
<li>
Ability to lift, carry, and move up to 50 lbs
</li>
</ul>
Compensation
Hourly, non-exempt

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