Job Description
Job Description
Senior Systems Engineer
Location: Hybrid (NH/DFW/RTP)
Employment Type: Full-Time
About TURNBRIDGE Technical Solutions
TURNBRIDGE delivers precision-driven technical solutions and talent strategies that accelerate business outcomes. We focus on quality over volume—ensuring fast shortlists, fewer interviews, and start‑date assurance. Our teams support enterprise-scale engineering initiatives that prioritize innovation, reliability, and customer experience.
Role Overview
We are seeking a Senior Systems Engineer to support and enhance large-scale contact center platforms and communication technologies. This role is ideal for an engineer who thrives in fast-paced, highly visible environments and is passionate about automation, performance, cloud engineering, and continuous improvement.
You’ll join a collaborative, agile team responsible for critical voice, email, and chat systems that handle high-volume enterprise customer interactions.
Key Responsibilities
- Design, develop, test, support, and troubleshoot contact center and telephony systems
- Write high-quality, reliable, scalable, and reusable code
- Build and maintain CI/CD pipelines using Jenkins and related automation tools
- Develop containerized applications using Docker/Kubernetes
- Support cloud-based deployments and infrastructure (AWS or similar)
- Monitor and optimize application performance using APM tools
- Contribute to engineering best practices, security, and operational excellence
- Collaborate within Agile teams to deliver high‑impact solutions
- Take ownership of issues, drive continuous improvement, and lead with innovation
- Uphold high standards of integrity, accountability, and engineering rigor
Required Skills & Experience
- Bachelor’s degree in Computer Science or equivalent experience
- 8+ years as a Software, Systems, or DevOps Engineer
- Strong experience with contact center platforms or telephony systems
- Proficiency in Java, Python, Ansible, or similar languages
- Expertise with Linux/UNIX and shell scripting
- Hands‑on experience with Docker, Kubernetes, and containerized deployments
- Expertise building Jenkins declarative pipelines and CI/CD workflows
- Strong AWS (or equivalent cloud) engineering experience
- Advanced troubleshooting and problem resolution skills
- Experience with Agile methodologies (Scrum, Kanban)
- Self‑starter with curiosity, collaboration mindset, and a drive for continuous learning
Preferred Experience
- Experience with Genesys Engage or similar contact center platforms
- Familiarity with large‑scale 24x7 enterprise systems
- Background with APM tools and performance diagnostics
Top Skills for This Position
- Linux
- Ansible
- Contact Center Engineering Experience
Why TURNBRIDGE?
- Precision‑driven hiring and project execution
- Rapid, high‑quality talent engagement
- Clear communication, transparency, and partnership
- A culture focused on technical excellence and continuous improvement