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<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Administrative Team Lead Position Availability: Evergreen, Anticipated January 2026 Company: Virtual Technologies Group (VTG)&nbsp; Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly Compensation Range:&nbsp;$70,000 - $95,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Administrative Team Lead is responsible for the daily management and leadership of a team of 10–12 Service Desk Analysts, ensuring the delivery of exceptional and high-quality IT support services to the higher education university community. This role focuses on administrative oversight, operational efficiency, continuous process improvement, and staff mentorship to ensure all Service Level Agreements (SLAs) and performance metrics are consistently met. Team Leadership and Supervision
<ul>
<li>Lead, mentor, coach, and develop a team of 10–12 Service Desk Analysts, fostering a culture of high performance, accountability, and customer-centric service.</li>
<li>Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to ensure staff development and adherence to service standards.</li>
<li>Manage team scheduling, monitor real-time queue activity, and adjust resource allocation to ensure optimal coverage and management of all inbound contacts (calls, tickets, chat, email).</li>
<li>Ensure all analysts hold suitable certifications and maintain relevant training and development plans.</li>
</ul>
Operational and Administrative Oversight
<ul>
<li>Oversee the day-to-day operations of the Service Desk, ensuring timely and effective resolution of incidents and fulfillment of service requests in alignment with established SLAs.</li>
<li>Monitor and analyze service desk performance metrics (KPIs, CSAT, FCR) to identify trends, improve service quality, and drive strategic initiatives for operational improvements.</li>
<li>Develop, implement, and maintain IT Service Management (ITSM) processes and procedures, ensuring adherence to ITIL best practices across all team activities.</li>
<li>Act as the primary point of contact for escalated, high-priority, or complex issues, facilitating timely resolution and maintaining communication with stakeholders.</li>
<li>Oversee the management of the End-to-End Incident Lifecycle, ensuring accurate logging, categorization, and closure of all tickets within the ticketing system.</li>
</ul>
Process Improvement and Collaboration
<ul>
<li>Promote and actively operate a philosophy of&nbsp;Continuous Improvement&nbsp;within the team, researching and applying better ways to effectively achieve end results.</li>
<li>Serve as a liaison between the Service Desk, other IT departments, and external customers (the SNHU community) to facilitate communication and coordinate resolution for systemic issues.</li>
<li>Assist in the development and review of procedures, techniques, or programs to analyze or improve the performance and efficiency of software and hardware systems.</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li>
<li>Minimum of 3+ years of experience in IT support, with at least 1-2 years in a formal or informal leadership/supervisory role within a Service Desk environment.</li>
<li>Strong working knowledge and understanding of ITIL practices (Incident Management, Request Fulfillment, Knowledge Management).</li>
<li>Proven ability to manage, motivate, and develop a team of technical support professionals.</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
Skills and Competencies
<ul>
<li>Team Leadership:&nbsp;Exceptional ability to lead by example, motivate, and foster a collaborative and respectful team environment.</li>
<li>Customer-Centric Focus:&nbsp;Demonstrated commitment to providing outstanding customer service with excellent verbal and written communication skills.</li>
<li>Problem-Solving &amp; Analysis:&nbsp;High levels of initiative, critical thinking, and the ability to logically analyze situations, make decisions, and drive change.</li>
<li>Technical Acumen:&nbsp;Solid technical background with the ability to provide clear and understandable instructions on troubleshooting hardware, software, and networking issues.</li>
<li>Organizational Skills:&nbsp;Excellent planning, prioritization, and time management skills with the ability to maintain workflow and manage work queues effectively</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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IT Service Desk Administrative Team Lead

<h3>Job Description</h3>
Job Description
Location: 547 Amherst St, Nashua, NH (In-person, full-time position with periodic on-site client visits and on-call rotation) Employment Type: Full-Time, Salaried Job Overview: We are looking for an experienced IT Support Technician to join our team and provide top-tier support to our clients. In this role, you'll handle a wide range of technical issues, from routine troubleshooting to complex deployments, while managing the unique needs of multiple clients across varied environments. This position requires a blend of technical expertise, excellent communication skills, and a proactive mindset to ensure swift resolutions and outstanding service. While primarily focused on help desk support, you'll also participate in deployments and ongoing support, making this an ideal opportunity for someone who enjoys hands-on involvement in all aspects of IT operations. Required Qualifications:
<ul>
<li>Proven experience in an MSP environment, with a strong ability to manage and prioritize the needs of multiple clients in varied technical setups.</li>
<li>Fundamental troubleshooting knowledge of Windows, MacOS, iOS, and Android operating systems.</li>
<li>In-depth expertise in Windows troubleshooting, including diagnostic utilities and advanced problem-solving techniques.</li>
<li>Solid understanding of Active Directory, GPOs, Entra Active Directory, Intune endpoint management, SharePoint, Teams, server backups, firewall management, and antivirus troubleshooting.</li>
<li>Fundamental networking skills, including DNS, DHCP, IP subnetting, NAT, PAT, and concepts equivalent to CompTIA Network+ certification.</li>
<li>Fluency in English with friendly, professional communication skills and the ability to explain technical concepts clearly to non-technical users.</li>
<li>Strong problem-solving abilities, with a track record of quickly diagnosing and resolving diverse technical challenges.</li>
<li>Ability to work full-time in our Nashua, NH office, with flexibility for periodic on-site client visits and on-call rotations.</li>
<li>A positive, hardworking attitude, team-oriented mindset, and commitment to delivering best-in-class technical support.</li>
</ul>
Preferred Qualifications (Plus):
<ul>
<li>Experience with Hyper-V and VMware management.</li>
<li>Familiarity or exposure to industry compliances such as HIPAA, PCI-DSS, CMMC, and other common IT standards.</li>
<li>Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) – we support and pay for exam fees to help you advance!</li>
<li>A passion for continuous learning and staying ahead of emerging IT trends.</li>
</ul>
Key Responsibilities:
<ul>
<li>Provide efficient and professional help desk support via phone, email, remote access, and on-site visits as needed.</li>
<li>Quickly diagnose and resolve technical issues across Windows, MacOS, iOS, and Android devices.</li>
<li>Manage and troubleshoot Active Directory, Group Policy Objects (GPOs), Entra Active Directory, Intune endpoint management, SharePoint, Teams, server backups, firewalls, and antivirus systems.</li>
<li>Apply fundamental networking knowledge to address networking issues.</li>
<li>Prioritize requests across multiple clients in diverse IT environments, ensuring timely and effective resolutions.</li>
<li>Participate in deployments, installations, and on-site troubleshooting at client locations in the Nashua area and beyond.</li>
<li>Rotate On-Call duties to provide after-hours support as required.</li>
<li>Collaborate with team members to share knowledge, improve processes, and deliver innovative solutions.</li>
<li>Maintain detailed documentation of issues, resolutions, and client interactions to support continuous improvement.</li>
</ul>
 What We Offer:
<ul>
<li>Competitive salaried compensation based on experience.</li>
<li>Comprehensive benefits package, including health, dental, and vision insurance.</li>
<li>401(k) retirement plan.</li>
<li>Performance-based bonus program to reward your hard work and achievements.</li>
<li>Company-paid certification exams and ongoing professional development opportunities.</li>
<li>A growing company with ample career advancement paths – from senior technician roles to specialized IT positions.</li>
<li>Collaborative and inclusive work environment where your ideas are valued and innovation is encouraged.</li>
<li>Opportunities to work with cutting-edge technologies and contribute to meaningful projects that impact our clients' success.</li>
<li>Supportive team culture focused on work-life integration, with resources for managing On-Call demands and promoting well-being.</li>
</ul>
We are committed to fostering a workplace where smart, motivated professionals can excel. If you have a growth mindset, a dedication to excellence, and a desire to be part of a team that's shaping the future of IT services, apply today!
Company DescriptionNetlogic Computer Consulting is a dynamic and growing IT Managed Services Provider (MSP) dedicated to delivering exceptional technical support and solutions to a diverse portfolio of clients. Our team thrives in a fast-paced environment where innovation, collaboration, and client satisfaction are at the core of everything we do. As we expand, we're seeking passionate individuals who are eager to grow their careers while contributing to a company that values hard work, integrity, and a positive attitude. If you're motivated to provide best-in-class IT support and excited about tackling complex challenges in a supportive team setting, we want to hear from you! 
<h3>Company Description</h3>
Netlogic Computer Consulting is a dynamic and growing IT Managed Services Provider (MSP) dedicated to delivering exceptional technical support and solutions to a diverse portfolio of clients. Our team thrives in a fast-paced environment where innovation, collaboration, and client satisfaction are at the core of everything we do. As we expand, we're seeking passionate individuals who are eager to grow their careers while contributing to a company that values hard work, integrity, and a positive attitude. If you're motivated to provide best-in-class IT support and excited about tackling complex challenges in a supportive team setting, we want to hear from you!

IT Support Technician - Experienced MSP Professional

<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Knowledge Training Lead&nbsp; &nbsp; Evergreen: Anticipated January 2025 Company: Virtual Technologies Group (VTG) Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly&nbsp;&nbsp;&nbsp; Compensation Range:&nbsp;$70,000 - $80,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Knowledge/Training Lead is a dual-function role, acting as the primary owner (KB Owner) of the Service Desk’s Knowledge Base and the lead for staff training and development. This position is responsible for establishing a robust Knowledge-Centered Service (KCS) environment, ensuring that high-quality, accurate knowledge articles are readily available to drive First Contact Resolution (FCR). Simultaneously, this role designs and delivers all new hire and continuous training programs for the Service Desk team supporting a higher education level environment. Knowledge Management and Ownership (KB Owner)
<ul>
<li>Knowledge Strategy:&nbsp;Own, develop, and enforce the Knowledge Management strategy and workflow, ensuring alignment with ITIL and KCS best practices.</li>
<li>Content Management:&nbsp;Oversee the entire lifecycle of knowledge articles—from creation and review to publishing, retirement, and auditing—within the Service Desk’s ITSM platform.</li>
<li>Quality Assurance:&nbsp;Establish knowledge quality metrics and audit procedures to ensure all published articles are accurate, technically correct, and written in a clear, accessible format.</li>
<li>Analyst Engagement:&nbsp;Drive analyst adoption and contribution to the Knowledge Base, providing coaching and incentives to embed the "reuse it, improve it, create it" KCS methodology.</li>
<li>Reporting:&nbsp;Report on key Knowledge Management metrics, such as knowledge article usage, knowledge-driven FCR, and content gaps, providing insights to the Operations Manager for strategic improvement.</li>
</ul>
Training and Development
<ul>
<li>Training Program Management:&nbsp;Design, develop, and facilitate comprehensive training programs for all Service Desk staff, including new hire onboarding and advanced continuous professional development.</li>
<li>Curriculum Maintenance:&nbsp;Create and update all training materials (presentations, job aids, assessments) to reflect current education systems, Service Desk processes, and technology changes.</li>
<li>Performance Gap Training:&nbsp;Collaborate with Team Leads and the QA Lead/Analyst to diagnose performance deficiencies and deploy targeted training interventions to close skill and knowledge gaps.</li>
<li>Skills Development:&nbsp;Focus on developing both technical troubleshooting skills and essential customer service/soft skills (e.g., active listening, handling difficult customers, proper ticket documentation).</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in Education, Communication, Information Technology, or a related field, or equivalent experience.</li>
<li>Minimum of 4+ years of combined experience in a Knowledge Management and/or IT Service Desk Trainer role.</li>
<li>Demonstrated experience as a Knowledge Base Owner or Administrator.</li>
<li>Strong working knowledge of Knowledge-Centered Service (KCS) principles; KCS certification is a significant asset.</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
 Skills and Competencies
<ul>
<li>Instructional Design:&nbsp;Expertise in adult learning principles and the ability to rapidly design engaging and effective training content.</li>
<li>Technical Writing:&nbsp;Exceptional writing and editing skills, with a proven ability to distill complex technical information into clear, concise, and easy-to-follow knowledge articles.</li>
<li>Change Management:&nbsp;Proven ability to lead cultural change within a team, specifically related to the adoption of KCS and new processes.</li>
<li>Presentation and Communication:&nbsp;Excellent presentation, facilitation, and interpersonal skills for conducting training and interacting with subject matter experts.</li>
<li>ITSM Familiarity:&nbsp;Strong practical experience with ITSM tools (e.g., ServiceNow, Zendesk) for both ticketing and Knowledge Management functions.</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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IT Service Desk Knowledge Training Lead

<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Deputy Operations Manager Company: Virtual Technologies Group (VTG) Position Availability: Evergreen, Anticipated January 2026 Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly Compensation Range:&nbsp;$95,000 - $110,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Deputy Operations Manager works directly under the Operations Manager, serving as the critical day-to-day leader responsible for ensuring the Service Desk operates efficiently and reliably. This role is focused on tactical execution, performance management, process governance, and acting as the primary point of escalation and decision-making in the absence of the Operations Manager. The Deputy Manager is key to translating strategic goals into daily operational success for the Service provided to the higher education university community. Daily Operations and Performance Management
<ul>
<li>Oversee the Service Desk's daily operational rhythm, ensuring seamless service delivery across all shifts and contact channels (call, chat, email, ticketing).</li>
<li>Closely monitor real-time performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), implementing immediate tactical adjustments to maintain service standards.</li>
<li>Act as the central point of contact for all major and high-priority incidents, coordinating the resolution efforts and ensuring clear, timely communication to the Operations Manager and relevant stakeholders.</li>
<li>Lead the Service Desk's quality assurance program, including monitoring quality scores, analyzing performance data, and driving targeted coaching and training initiatives.</li>
<li>Prepare daily, weekly, and monthly operational reports, highlighting performance trends, potential risks, and areas for improvement for review with the Operations Manager.</li>
</ul>
Process Governance and Improvement
<ul>
<li>Enforce adherence to established IT Service Management (ITSM) processes, standards, and documentation, with a strong focus on Incident, Knowledge, and Problem Management.</li>
<li>Work with Team Leads to audit and refine operational procedures to maximize efficiency and analyst effectiveness.</li>
<li>Manage and maintain the Service Desk's Knowledge Base, ensuring content is current, accurate, and easily accessible to all analysts.</li>
<li>Drive continuous service improvement initiatives at the tactical level, focusing on reducing repeat issues and improving First Contact Resolution (FCR) rates.</li>
</ul>
Team Support and Development
<ul>
<li>Provide direct operational support and mentorship to the Team Leads, assisting them with complex personnel issues, performance coaching, and workflow management.</li>
<li>Assist the Operations Manager with workforce management, scheduling optimization, capacity planning, and resource forecasting.</li>
<li>Deputize for the Operations Manager as needed, including leading internal meetings and engaging with the higher education university client team on operational matters.</li>
</ul>
 Required Qualifications
<ul>
<li>Bachelor's degree in a technical or business discipline, or equivalent practical experience.</li>
<li>Minimum of 4+ years of experience in an IT Service Desk environment, with at least 2 years in a leadership, supervisory, or management capacity.</li>
<li>ITIL Foundation Certification required; ITIL Intermediate or higher certification strongly preferred.</li>
<li>Demonstrated ability to manage and resolve complex technical and operational escalations.</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
 Skills and Competencies
<ul>
<li>Operational Execution:&nbsp;Exceptional ability to manage and optimize daily service delivery operations in a fast-paced, high-volume environment.</li>
<li>Process Orientation:&nbsp;Deep understanding of ITIL principles and proven experience in enforcing process compliance.</li>
<li>Data Analysis:&nbsp;Strong analytical skills with the ability to leverage ticketing data and metrics to drive operational decision-making.</li>
<li>Communication and Interpersonal Skills:&nbsp;Excellent ability to communicate clearly and professionally with Team Leads, analysts, and internal/external stakeholders.</li>
<li>Conflict Resolution:&nbsp;Proven track of record in resolving high-stakes technical incidents and complex personnel issues calmly and effectively.</li>
</ul>
Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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IT Service Desk Deputy Operations Manager

<h3>Job Description</h3>
Job DescriptionJob Title: IT Service Desk Quality Assurance Analyst Company: Virtual Technologies Group (VTG) Position Availability: Evergreen, Anticipated January 2026 Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly&nbsp;&nbsp;&nbsp; Compensation Range:&nbsp;$60,000 - $75,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Quality Assurance (QA) Lead/Analyst is responsible for developing, executing, and maintaining the quality assurance program for the Service Desk supporting the higher education university environment. This role involves monitoring, evaluating, and analyzing Service Desk interactions (calls, chats, email, tickets) to ensure adherence to established policies, procedures, technical accuracy, and customer service standards. The QA Lead/Analyst is critical in providing data-driven insights to management and training teams for continuous service improvement. Key Responsibilities Quality Monitoring and Evaluation
<ul>
<li>Design and maintain the official QA scorecard and evaluation criteria for all Service Desk channels (voice, chat, email, and ticket documentation).</li>
<li>Conduct regular, unbiased, and statistically sound monitoring of analyst interactions to assess technical troubleshooting accuracy, process compliance (e.g., ITIL, security procedures), and soft skills (e.g., tone, empathy, clarity).</li>
<li>Document and score evaluations, providing detailed, constructive feedback to Team Leads for coaching and performance management.</li>
<li>Lead "calibration sessions" with Team Leads and the Trainer to ensure consistency and fairness in the application of quality standards across all supervisors.</li>
</ul>
Reporting and Analysis
<ul>
<li>Perform root cause analysis on low-scoring evaluations and negative customer feedback (CSAT surveys) to identify systemic process failures or knowledge gaps.</li>
<li>Develop and maintain comprehensive reports on quality performance trends, compliance metrics, and analysis of failure points, presenting findings and actionable recommendations to Service Desk management.</li>
<li>Track and report on the effectiveness of remedial coaching and training by measuring post-training quality improvements.</li>
<li>Identify and flag any potential compliance or security risks observed during the quality review process.</li>
</ul>
Process Improvement and Documentation
<ul>
<li>Collaborate closely with the Trainer to translate quality findings and knowledge gaps into specific, targeted training content and curriculum adjustments.</li>
<li>Work with the Deputy Operations Manager and Team Leads to revise and improve Standard Operating Procedures (SOPs) based on quality findings and best practice.</li>
<li>Assist in maintaining and auditing the accuracy of the Service Desk Knowledge Base, ensuring quality standards are met in all published documentation.</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in a relevant field or equivalent practical experience.</li>
<li>Minimum of 3+ years of experience in a Quality Assurance or Quality Analyst role within an IT Service Desk or Contact Center environment.</li>
<li>Proven experience developing and administering quality monitoring forms and calibration processes.</li>
<li>Strong familiarity with IT Service Management (ITSM) tools and processes (ITIL Foundation certification is a plus).</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
Skills and Competencies
<ul>
<li>Analytical and Detail-Oriented:&nbsp;Exceptional attention to detail with a strong ability to analyze large sets of data, identify trends, and translate them into clear, actionable reports.</li>
<li>Objectivity and Impartiality:&nbsp;Ability to maintain neutrality and objectivity when evaluating staff performance.</li>
<li>Communication:&nbsp;Excellent written and verbal communication skills, necessary for writing clear reports and providing effective feedback to management.</li>
<li>Technical Knowledge:&nbsp;Solid understanding of common IT Service Desk operations, including troubleshooting methodologies for hardware, software, and networking issues.</li>
<li>Integrity:&nbsp;High level of professionalism and integrity in handling sensitive performance data and analyst feedback.</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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IT Service Desk Quality Assurance Analyst

<h3>Job Description</h3>
Job Description
Title: Software Engineer - High Speed Cables
Location:Nashua, NH
Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally.We are expanding our team software team. We are currently seeking a Software Engineer for High Speed Cables to join our team. The position is located on-site, in Nashua, NH. Our collaborative software tools team develops manufacturing applications, and various specialty software tools for our hardware engineering teams. The focus of this position is on softwarethat goes into our global tools for engineering and production of various cable and thermal loopback products, including active copper, passive copper and active optical. This area is rapidly evolving to support ever more complex communication chips, including linear active amplifiers to 80GHz, DSPs, as well as richer host interfaces, notably CMIS.
Responsibilities:
<ul>
<li>Design, develop, debug and support of software for active high speed IO cables and thermal loopbacks. This includes working with customers, internal engineers, production facilities, as well as manufacturers of communication chips chosen.</li>
<li>As a key resource, be contributing member of product teams that turn high speed IO cable concepts into products that then get handed off to manufacturing.</li>
<li>Provide engineering support to team members working on fine tuning of communication settings by opening up back doors or interfaces as needed.</li>
<li>Work hand-in-hand with developers responsible for manufacturing applications</li>
<li>Provide software and tools support to product qualification, testing, and manufacturing</li>
<li>Mentor other members as needed</li>
<li>Ensure that all software is well documented and can be supported by other team members</li>
<li>Includes travel as needed, to visit Amphenol manufacturing plants during product ramp up</li>
</ul>
Qualifications:
<ul>
<li>BS in Computer Science or Computer Engineering</li>
<li>3+ years of industry experience with software tools development on interconnect products or equivalent</li>
<li>Experience with programming of software tools with simple human interfaces</li>
<li>Good understanding of I2C, SPI buses, writing Windows GUI tools</li>
<li>Experience in developing page-based host interfaces for I2C Slaves, such as is used by Small Form Factor devices or CMIS</li>
<li>Comfortable working in a team that shares code and with peer reviews of code</li>
<li>Hands-on experience with source code control systems, including a habit to make regular check-ins</li>
<li>Excellent interpersonal communication skills, strong English reading and writing ability</li>
<li>Self-starter, able to work efficiently without having all details or requirements laid out on the table</li>
<li>Dynamic and adaptable personality, able to think out of the box</li>
</ul>
Preferred Qualifications:
<ul>
<li>Work experience in multi-disciplinary engineering teams</li>
<li>Accustomed to working in a global, hybrid environment, using tools such as Teams and Zoom</li>
<li>Understanding of Signal Integrity theory and practice</li>
<li>Familiarity in working with hardware interfaces and reading chip data sheets</li>
<li>Experience working with high-speed communication equipment, VNA, TDR, Scope, including knowledge about SFF standards</li>
<li>Working experience with Digital Signal Processors</li>
<li>Experience working with prototype hardware and lab settings</li>
<li>Ability to improvise testing setups with bread boards and jumpers</li>
<li>Comfortable working in C++, preferably using Visual Studio</li>
<li>Experience using SVN</li>
<li>Familiarity with Linux and traditional command line interfaces</li>
</ul>

Software Engineer - HSIO Cables

<h3>Job Description</h3>
Job DescriptionOur energy system is on the brink of a major transformation, and we’re looking for someone to help us ensure this new system puts rooftop solar energy at the cornerstone! About the Position The Grant Associate is a key member of the fundraising team, providing essential support across grant development, research, funder relations, and development operations. This role contributes to writing and editing grant proposals and reporting materials, researching funding opportunities, managing grant-related data and systems, and helping communicate our impact. The Grant Associate also plays a central role in maintaining organized development records and supporting the team’s administrative processes. This position reports to the Associate Development Director. Please include a resume and a cover letter with your application. We will also ask all applicants to submit a writing sample and to briefly answer two job-related scenario questions. Benefits Medical insurance, Dental insurance, Vision insurance, 401K with company match, Flexible work schedule, Paid holidays, Paid sick leave, Paid time off, Phone/Internet Stipend Culture Solar United Neighbors (SUN) is a national 501(c)3 nonprofit that started more than 15 years ago with a simple question. "Mom, can we go solar?" Since then, we've helped tens of thousands of people benefit from solar energy. We are dedicated to creating a clean, equitable, resilient energy system that benefits everyone — by helping people go solar, join together, and fight for their energy rights. SUN's values and culture At SUN, our culture is rooted in our people. We believe that meaningful work happens when everyone feels valued, supported, and empowered to bring their full selves to the table. Our organization is built on 5 core values of being people-centered, equitable, inclusive, action-oriented, and committed to continuous learning. These values guide not only what we do, but how we do it, through collaboration, curiosity, and care for each other and the communities we serve. We are proud to foster a workplace where diverse identities, perspectives, and experiences are celebrated. We prioritize employee well-being with flexible work environments, growth and development opportunities, and a strong sense of shared purpose. At SUN, we are more than a workplace, we’re a community that values people, embraces progress, and believes in doing the right thing. We are committed to a diverse and inclusive workplace, so if you're looking to be part of a mission-driven organization that truly invests in its team, but your past experience doesn’t align perfectly with every preferred qualification, we still encourage you to apply. Responsibilities Job responsibilities include: Fundraising and Grant Development Support (50%): 
<ul>
<li>Write and edit letters of intent, proposals, and reports for funders.</li>
<li>Monitor new and relevant development opportunities, and programs in foundation, philanthropic, federal, state, and municipal funding for renewable energy fields that inform our work.</li>
<li>Develop templates for proposals and reports to ensure efficiency and consistency in grant submissions.</li>
<li>Work with the development team to research and identify prospective funders for multiple program areas and for unrestricted funding.</li>
<li>Conduct topical research related to new programs under development, and summarize findings for inclusion in proposals or strategic planning.</li>
<li>Collaborate across teams to support grant development and related organizational initiatives as needed.</li>
<li>Explaining and referencing nuanced renewable energy topics in proposals and reports, such as Distributed Power Plants, solar siting, net metering, rural electric cooperatives, and more to illustrate SUN’s value and impact. </li>
<li>Assist in preparing financial reports and invoices for grants.</li>
<li>Support and manage funder relationships by tracking and maintaining consistent positive communications with funders; set up, prepare for, and attend meetings with funders, and support relationship management in other ways as directed by the Development team. </li>
</ul>
Development Administration Support (40%) 
<ul>
<li>Maintain accurate, well-organized files and records of all grants ensuring compliance with reporting and contractual requirements.</li>
<li>Maintain systems and processes related to application tracking, charitable contribution intaking, and contact relationships.</li>
<li>Monitor and audit development data health within Salesforce, EveryAction, Dropbox, and our other platforms as it pertains to grant revenue and other opportunities.</li>
<li>Maintain up-to-date tracking of funding awards, deadlines, and contacts in Salesforce and Dropbox to support grant management and reporting.</li>
<li>Respond to staff requests for development-related materials.</li>
</ul>
Organization-wide administration (10%) 
<ul>
<li>Actively contribute to a workplace culture aligned with SUN’s values of equity, inclusion, continuous learning, action-oriented, and people-centered.</li>
<li>Show up fully for learning and planning and activities, including all-staff meetings, retreats, and strategy sessions. </li>
<li>Coordinate and work with external consultants as needed. </li>
<li>Facilitate meetings, prepare agendas, and take notes. </li>
<li>As a key member of the team, contribute to brainstorming, developing, and executing new ideas. </li>
<li>Manage your own regular administration, including timely submission of timesheets, receipts, reimbursements, scheduling, travel planning, and HR paperwork.</li>
<li>Other projects or tasks as assigned.</li>
</ul>
Work environment This position requires the ability to: 
<ul>
<li>Remain in a stationary position and work at a computer for extended periods</li>
<li>Travel occasionally by car and airplane to attend or support events, workshops and staff retreats</li>
<li>Stand for extended periods while supporting events and/or community outreach activities.</li>
</ul>
Required Qualifications 
<ul>
<li>Minimum 2 years of experience in fundraising, grant development, or related roles, including experience drafting proposals, reports, or other funder-facing materials</li>
<li>Exceptional writing and communication skills, with ability to translate technical or complex topics into clear, compelling language</li>
<li>Proficient with Microsoft Office Suite and Google Docs, and able to learn new platforms quickly</li>
<li>Highly organized and detail-oriented, with excellent follow-through</li>
<li>Ability to manage multiple deadlines and priorities</li>
<li>Self-motivated, friendly, and collaborative</li>
<li>Commitment to SUN’s mission and theory of change</li>
<li>Ability to work remotely, with occasional travel, including traveling for fundraising meetings and events and two weeklong annual retreats in the United States or Puerto Rico</li>
</ul>
Preferred Qualifications 
<ul>
<li>Spanish-fluency</li>
<li>Experience with Salesforce, EveryAction, Instrumentl, Slack, Asana, CANTO, and Canva</li>
<li>Interest and experience in renewable energy, grassroots advocacy, or nonprofit fields</li>
<li>Experience with non-profit grant management </li>
</ul>
Benefits 
<ul>
<li>Hourly compensation of $24.76 - $29.72 based on experience</li>
<li>Fun, remote work environment</li>
<li>Flexible work hours</li>
<li>Generous paid leave, vacation and wellness time</li>
<li>Health (84% coverage for employees and dependents), vision, and dental insurance</li>
<li>Paid holiday on all federal holidays — plus the day after Thanksgiving, the week between Christmas and New Year’s Day off, and two additional days of your choice</li>
<li>$1,000/year professional development stipend</li>
<li>$50/month phone and internet stipend</li>
<li>401(k) retirement account with match after 1 year</li>
<li>Meaningful, impactful work</li>
</ul>
We anticipate accepting applications until the third week of December, with the first review of candidates next week. However, we encourage interested applicants to apply as soon as possible, as we may begin interviews on a rolling basis (first week of January). Applicants may redact or remove any information in your submitted materials (such as resumes, transcripts, certifications, or CVs) that could reveal your age, including your date of birth, school attendance dates, or graduation dates, and they will not be penalized for doing so. Requirements Minimum 2 years of experience in fundraising, grant development, or related roles, including experience drafting proposals, reports, or other funder-facing materials Exceptional writing and communication skills, with ability to translate technical or complex topics into clear, compelling language Proficient with Microsoft Office Suite and Google Docs, and able to learn new platforms quickly Highly organized and detail-oriented, with excellent follow-through Ability to manage multiple deadlines and priorities Self-motivated, friendly, and collaborative Commitment to SUN’s mission and theory of change Knowledge in: Computer skills Equal Opportunity Employer We’re an equal opportunity employer and value diversity at our organization. SUN welcomes candidates of diverse backgrounds and experience to apply, including people of color, women, LGBTQ+, people with disabilities, veterans, and those with a non-traditional education. We're an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification, we still encourage you to apply. SUN is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. We will provide reasonable accommodations throughout the application, interview, hiring process, and work environment as required by law. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:jobs@solarunitedneighbors.org" target="_blank">jobs@solarunitedneighbors.org</a> so we can make the necessary arrangements. All requests will be handled confidentially. Requisition #cmit82gi4jbvu0jo5pnbjxr3l

Grant Associate - Virtual/Remote

<h3>Job Description</h3>
Job DescriptionDescription:
Join our team at Cobalt Benefits Group and start an exciting new career in employee benefits solutions. As a Medical Claims Quality Assurance Analyst, you’ll play an important role in helping us offer customized, self-funded insurance options to our clients and members.
 
The Medical Claims Quality Assurance Analyst plays a critical role in ensuring the accuracy and compliance of claims processing in alignment with plan-specific and company guidelines. This position involves enforcing quality procedures, monitoring performance, identifying and addressing quality issues, and conducting both internal and external audits. The ideal candidate is a skilled communicator who excels in verbal, written, and electronic correspondence and thrives in a dynamic, team-oriented environment. The role also demands high levels of accuracy, problem-solving, and flexibility to adapt to changing priorities.
 Responsibilities:
<ul>
<li>Quality Standards and Auditing: Perform audits on production, company guidelines, and system configurations to maintain quality standards. Conduct internal Prepay and Post-pay audits to identify discrepancies and ensure compliance. Execute LDLA (Licensee Desk-Level Audit) processes. Perform MTM (Member Touchpoint Measures) audits and prepare monthly reports.</li>
<li>Collaboration and External Engagement: Work closely with external auditors to support their review processes and ensure audit readiness. Respond promptly and professionally to email correspondence from internal and external stakeholders.</li>
<li>Process Improvement and Problem-Solving: Identify and address quality issues, proposing solutions to enhance claims processing workflows. Actively participate in the development and enforcement of quality assurance procedures and guidelines.</li>
</ul>
Requirements:
<ul>
<li>Associate’s degree or 2+ years of relevant experience in quality assurance, auditing, or claims processing.</li>
<li>Minimum 2 years of internal claims processing experience, preferably in a healthcare benefit or TPA environment.</li>
<li>Strong working knowledge of Microsoft Office Suite (Outlook, Word, Excel).</li>
<li>Proven expertise in claims processing and an in-depth understanding of related systems and workflows.</li>
<li>Demonstrated customer service skills with the ability to manage both internal and external relationships effectively.</li>
<li>Exceptional problem-solving and analytical skills to evaluate data and identify patterns.</li>
<li>Ability to work independently, prioritize tasks, and meet deadlines in a high-pressure environment.</li>
<li>Strong organizational skills with the capacity to plan and manage multiple assignments concurrently.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Familiarity with auditing tools or software.</li>
<li>Knowledge of healthcare regulations and compliance requirements, including HIPAA.</li>
<li>Experience with TPA operations and plan administration processes.</li>
</ul>
Benefits:
 
After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:
<ul>
<li>Fantastic medical, dental, and vision insurance*</li>
<li>Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!</li>
<li>Company provided Basic Life and AD&amp;D</li>
<li>Company paid Short-Term and Long-Term Disability**</li>
<li>Flexible Spending Accounts*</li>
<li>401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)</li>
<li>10+ paid holidays</li>
<li>Generous paid vacation and sick time</li>
<li>Annual Volunteer Paid Day</li>
<li>Annual Tuition Reimbursement</li>
<li>Annual Health and Wellness Reimbursement</li>
</ul>
Who We are:
 
As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our three companies: EBPA, Blue Benefit Administrators of Massachusetts, and CBA Blue.
 
With over 30 years of experience and a dedicated team of more than 200 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at CBG, visit <a href="https://www.cobaltbenefitsgroup.com/careers/" target="_blank">https://www.cobaltbenefitsgroup.com/careers/</a>.
 
Benefit Waiting Period Notes:
*60 day waiting period
**90 day waiting period

Medical Claims Quality Assurance Analyst

<h3>Job Description</h3>
A World-Class Team
BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
 We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
 Why You’ll Love Working at BJ’s
At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
 Here’s just some of what you can look forward to:
<ul>
<li>Weekly Pay: Get paid every week&nbsp;so that you can manage your money on your terms.</li>
<li> Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*</li>
<li>Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*</li>
<li>Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*</li>
<li>401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*</li>
<li>Employee Stock Purchase Plan:&nbsp; Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*</li>
</ul>
*Eligibility requirements vary by position.
 Job Summary
Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.
 Leadership:
<ul>
<li>Know their business/business acumen.&nbsp; Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.&nbsp;</li>
<li>Lead through change.&nbsp; Model leadership competencies, build credibility and act as a champion for business growth.&nbsp;</li>
<li>Communicate effectively. Provide the information teams require to be successful.</li>
<li> Build high performing teams by creating a culture of collaboration.&nbsp; Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.</li>
<li> Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.</li>
</ul>
 Team Members:
<ul>
<li>Teach, coach and lead through the club level training process.&nbsp; Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.</li>
<li> Drive a culture of development, strategic thinking and acting, ethical decision making and engagement.&nbsp;&nbsp; Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.&nbsp;</li>
<li>Ensure a safe and positive environment and experience for the team members.</li>
<li> Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.</li>
</ul>
 Members:
<ul>
<li>Guarantee service excellence through all points of contact.&nbsp;&nbsp;</li>
<li>Set service standard expectations for all team members.&nbsp; Provide team support and empowerment to resolve every member concern.</li>
<li> Ensure a safe and positive environment and experience for the members.</li>
<li> Daily commitment to GOLD Member Standards
<ul>
<li>Greet, Anticipate, Appreciate (GAA)</li>
<li>Fast, Friendly Full, Fresh, Clean</li>
</ul>
</li>
</ul>
Club Standards: Lead teams to deliver GOLD club standards daily.
<ul>
<li> Define and model GOLD- Grand opening look daily
<ul>
<li>All items stocked and promotional plans executed</li>
<li>Maintain visible accurate signage</li>
<li>Clean and organized, inside and out</li>
</ul>
</li>
</ul>
Primary Tasks, Responsibilities, and Key Accountabilities
<ul>
<li>Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.</li>
<li> Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.</li>
<li> Drives membership metrics through acquisition, retention, loyalty and experience programs.</li>
<li> Drives member engagement, speed, and productivity on the front end.</li>
<li> Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.</li>
<li> Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.</li>
<li> Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.</li>
<li> Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.</li>
<li> Acts as a backup for cashiers and Membership Sales Ambassadors when needed.</li>
<li> Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members. Loads shopping carts when necessary.</li>
<li> Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.</li>
<li> Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.</li>
<li> Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.</li>
<li> Supervises the cleanliness of the front of club member servicing areas.</li>
<li> Ability to navigate within system applications.</li>
<li> Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.</li>
<li> Performs other duties as assigned, including working in other departments as needed.</li>
<li> Maintains all club policies and procedures.</li>
<li> Regular, predictable, full attendance is an essential function of this job.</li>
</ul>
 Qualifications
<ul>
<li>Prior leadership experience preferred.</li>
<li> Prior Membership or sales knowledge and experience preferred.</li>
<li> Prior cashier experience preferred.</li>
<li> Basic math skills required.</li>
</ul>
 Environmental Job Conditions
<ul>
<li>Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.</li>
<li> Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance.</li>
<li> Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.</li>
</ul>
 &nbsp;
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $20.00.

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