Program Manager of Enhanced Family Care

Job Description

Job DescriptionDescription:

Position Summary:

The Program Manager of Enhanced Family Care will supervise the delivery of quality, safe and individualized services for people who fall under the DD/ABD waiver in an Enhanced Family Care environment. Additionally will ensure compliance with the He-M 1001 regulations.

PAY: $22/hr.

Essential Responsibilities:

· Hire, train and supervise direct support professionals associated with programs on your caseload in compliance with applicable regulations

· Report all incidents of client abuse, neglect and/or exploitation to designated administrative staff and Adult Protective Services

· Work with provider to identify and report behavioral and medical issues in a timely manner

· Oversee care provided to client by subcontracted provider

· Review paperwork for compliance of related state regulations such as Hem 507 and 1001, as well as internal policies of the Agency

· Monitor provider residences for compliance of fire safety regulations

· Prepare certified homes for state inspections and coordinate any plan of correction in conjunction with the Manager of Certification

· Establish client goals and objectives based on evaluations and in conjunction with the individual and the team

· Attend Service Agreement meetings and other meetings related to the individual and/or placement

· Ensure dissemination of client information to other service team members

· Institute services based on the individualized budget, residential proposal and the Annual Service Agreement of each individual

· Work with providers and Nursing Department to address follow-up on medical and quality assurance issues

· Ensure that Agency information is shared with providers

· Provide on-call coverage as assigned

· Provide crisis intervention and problem solving

· Participate with team to interview and vet potential providers

· Participate in all aspects of client moves, i.e. identify provider, set up placements, complete accompanying paperwork, coordinate client move, and monitor placement

· Provide emergency support for providers when necessary

· Ensure initial and/or yearly trainings are completed by providers

· Ensure providers are in compliance with the terms of the annual contract

· Teamwork, attendance in the office as needed, and face-to-face interaction are essential job functions

· Complete other duties and responsibilities as assigned

Requirements:

Qualifications:

Education and Experience

· Bachelor’s degree preferred

· A minimum of two years of direct or related experience required

· Proficiency in Microsoft Office Suite and database systems

· Valid driver’s license and auto insurance coverage to meet the Agency’s minimum requirements; use of personal vehicle to transport individuals is required

Skills/Abilities:

· Demonstrate a commitment to The Moore Center’s values

· Comply with all state, agency and department policies and procedures; possess understanding of state regulations

· Ability to work independently and as part of an inter-disciplinary team

· Demonstrate a strong emphasis on customer service skills to our clients, staff and state representatives

· Possess strong time management and organization skills, including the ability to prioritize multiple tasks and ensure timely follow through

· Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems

· Demonstrate excellent verbal and written communication skills; provide well written reports and documentation

· Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software

· Demonstrate mediation skills and the ability to provide positive intervention in crisis situations

· Ability to represent the Residential Department, the Area Agency and the state in a positive manner

Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve.

All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto insurance of $100,000/300,000.