Interior Cleaning Team Leader

Job Description

Job DescriptionDescription:

About the Role

The Interior Cleaning Team Leader plays a crucial role in maintaining safe, clean, and welcoming environments for clients, ensuring that the highest standards of cleanliness are consistently achieved.

Key Responsibilities

• Service Delivery
  • Supervise and lead a team of cleaning staff, providing guidance, training, and support to ensure high-quality performance.
  • Assign daily tasks and responsibilities to crew members based on priorities and workload.
  • Conduct regular inspections of cleaning work to ensure standards of cleanliness, hygiene, and safety are met.
  • Provide feedback and coaching to crew members to improve performance and address any issues.
  • Address client requests and concerns regarding cleaning services to ensure customer satisfaction.
  • Maintain a positive image of the cleaning team and the organization.
  • Perform general cleaning duties in clients' homes, including dusting, vacuuming, mopping, and sanitizing surfaces.
  • Clean and disinfect bathrooms, kitchens, and other living areas thoroughly.
  • Organize and arrange items in accordance with clients' preferences.
  • Change bed linens and provide laundry services when requested.
  • All other duties as assigned.
• Equipment Management
  • Monitor and maintain cleaning supplies and equipment inventory, ensuring the team has adequate resources to perform their duties.
  • Request and order additional supplies as needed, following budgetary guidelines.
  • Safety and Compliance
  • Ensure all cleaning operations adhere to health and safety regulations, including properly handling hazardous materials.
  • Promote safe working practices among team members and address any safety concerns immediately.
• Record Keeping
  • Track and document completed jobs, including before-and-after photos of windows, siding, decking, and other cleaned surfaces, while maintaining accurate records of work performed, timesheets, job photos, and crew performance.
  • Thoroughly inspect work areas for any pre-existing damage before starting a job, documenting concerns such as cracked glass, loose frames, pre-existing stains, pre-existing scratching, or fragile surfaces that may be affected by pressure washing.
• Seasonal Snow Removal
  • Assist with snow removal duties (shoveling, plowing, salt/sand application) during the winter months as necessary.

Performance Measurements

• Average Customer Service Survey Score
• Crew Efficiency
• Team Clock Time Accuracy

Requirements:

Skills and Qualifications

• A high school diploma or equivalent and additional certification or training in cleaning procedures or management is a plus.
• Proven experience in a cleaning role, with supervisory or leadership experience preferred. - Strong organizational and time management skills.
• Ability to lead and motivate a team effectively.
• Excellent communication and interpersonal skills.
• Knowledge of cleaning products, equipment, and proper cleaning techniques.
• A valid driver’s license

Physical Requirements

• Ability to lift 50 lbs or more.
• Perform physical tasks associated with cleaning.
• Standing, bending, and reaching for extended periods while cleaning.

Schedule

• Monday-Friday, 6:45 AM - 4:30 PM (Weekends and extended hours as needed)

Our Values

As a team member, you play a vital role in upholding our company values. Your commitment to continuous growth and resilience ensures we tackle challenges with grit and determination. By acting with integrity, you help us consistently choose the right path, even when it’s the hardest one. Your collaboration strengthens our team, lifting others up and driving us to achieve more together. Attention to detail in your work builds the foundation for excellence, one step at a time. Above all, you contribute to fostering relationships, building trust, respect, and lasting connections that define who we are.