Tier 2 IT Help Desk Technician
Job Description
Job Description
This is an in-office position based in Nashua, NH, offering an excellent opportunity to advance your IT career. You’ll work alongside experienced professionals in a fast-paced, supportive environment where growth is both encouraged and achievable.
Position Overview
As a Tier 2 Help Desk Technician, you will be the first point of contact for clients seeking technical assistance. You’ll be responsible for diagnosing and resolving a wide range of IT issues, documenting your work, and delivering timely, effective support across various hardware and software environments. Strong communication skills and a willingness to learn are essential for success in this role.
Key Responsibilities
- Provide technical support to clients via phone, email, and chat
- Troubleshoot hardware, software, and network-related issues
- Troubleshoot endpoint, infrastructure, and cloud environment security products
- Troubleshoot Microsoft 365 managed environments
- Document support requests, actions taken, and resolutions
- Follow up to ensure client satisfaction and system functionality
- Escalate unresolved issues to higher-level support as needed
- Assist with hardware/software installations, repairs, updates, and deployments
- Contribute to improving internal support processes and documentation
- Manage multiple open cases simultaneously and prioritize effectively
Qualifications
- Minimum 3 years of experience in an IT help desk or managed services environment providing Level 1 or 2 support
- 4-year IT-related degree or equivalent certifications (e.g., Microsoft 365, CompTIA, ISC2)
- Expertise in deploying, managing, and troubleshooting Microsoft 365 services such as Exchange Online, SharePoint, Teams, OneDrive, Intune, Defender, and Entra
- Familiarity with Active Directory and Entra Active Directory
- Understanding of network protocols and troubleshooting connectivity issues; experience configuring, troubleshooting, and maintaining switches, routers, firewalls, and wireless access systems
- Experience with Windows, iOS, Android, and macOS platforms, including system updates, troubleshooting, and software installation
- Strong verbal and written communication skills
- Proficiency in using ticketing systems to log, track, and resolve incidents and service requests
- Customer-oriented, professional, and composed under pressure
- Comfortable working in a collaborative, team-oriented environment
- Flexibility to work shifts, including rotating weekends/on-call as needed
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with employer contributions and Health Savings Account (HSA)
- Life and disability insurance
- Paid time off and parental leave
- Company-sponsored training and ongoing professional development
- Access to the latest tools and technology
- Clear path for career growth within a supportive work culture
Schedule
- Full-time, Monday–Friday
- 8-hour day shift
- Rotating on-call weekends
Interested candidates should be passionate about technology, committed to delivering excellent service, and eager to grow in a dynamic IT environment.
Company DescriptionNetlogic Computer Consulting is a trusted provider of high-quality IT services and solutions for a diverse client base. We pride ourselves on delivering responsive, expert-level support that enables our clients to operate efficiently and securely. As we continue to grow, we’re seeking motivated and technically inclined individuals to join our team
Company Description
Netlogic Computer Consulting is a trusted provider of high-quality IT services and solutions for a diverse client base. We pride ourselves on delivering responsive, expert-level support that enables our clients to operate efficiently and securely. As we continue to grow, we’re seeking motivated and technically inclined individuals to join our team