Job Description
Job DescriptionDescription:
Job Purpose/ Summary:
Primary focus will be On-The-Job (OJT) training for maintaining data networks that provide wired and wireless connectivity along with video and voice services to the end user.
Job Duties/ Responsibilities:
- Audit the systems in place on a weekly basis.
- Keep documentation updated as network changes are made.
- OJT to process work orders in a timely manner.
- OJT to monitor system performance and customer complaints.
- OJT to interact with the end users to identify any potential problems.
- OJT to assist any users with problems or questions.
- Provide excellent customer experience while maintaining a safe work environment.
- Ensure that the highest quality of service is provided to promote superior customer satisfaction.
- Adhere to company safety guidelines and requirements.
- All other assigned duties and responsibilities not otherwise listed above.
Requirements:
Education:
- High School diploma or equivalent.
Experience:
- Exposure to networking concepts and environments.
Licenses, Certifications, and Screenings:
- Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal and MVR checks.
- Must have a valid driver's license with a clean driving record and up-to-date vehicle insurance.
- Must pass annual criminal and MVR checks.
- Upon hire and in the event of a work accident, must pass drug screen.
Knowledge:
- Knowledge or interest to learn Internet networking concepts and the related tools, including LAN/WAN/WLAN.
- Ability to book own travel and complete electronic expense reports using online systems.
Personal Attributes:
- Strong interpersonal, and oral and written communication skills.
- Must be technical, detail oriented, and customer focused.
- Demonstrated ability to work in a fast-paced environment and meet goals.
- Demonstrated ability to analyze and solve problems, and to offer possible solutions to improve overall efficiency and effectiveness.
- Highly organized self-starter who handles challenges, volumes of work, and pressure well.
- Ability to perform well in a team environment, including sharing information and assisting others.
Work Environment:
- Possibility to be on-call 24/7 during a standard on-call rotation. When on-call must respond within 60 minutes of being called.
- Available to work some weekends and/or evening hours.
- Available to travel locally, not to exceed 50%.
- Ability to lift, push, and/or carry up to 50 pounds and move up to 75 pounds without assistance.
- Ability to see and distinguish colors, read small print, and hear and recognize audible signals.
- Ability to work at heights, off a ladder, and in confined spaces.
- Ability to frequently bend, climb, squat, reach, kneel, balance, and crawl.
- Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
- Seizing, holding, grasping, turning, or otherwise working with hand(s).
- Lift hands frequently to reach above, below or at shoulder level.
- Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides up to 70lbs.
- Sitting for long periods of time may be required.
- Exposure to noise, fumes, electrical energy, and inclement weather conditions.
**This position primarily will service DC, MD and parts of Virginia