Director of Quality Assurance
Job Description
Job DescriptionDescription:
Title: Director of Quality Assurance
Location: Manchester, NH 03101
Job Type: Full time- 40 hours a week. Onsite position with Hybrid capabilities
**1K sign on bonus for all non- clinical positions**
About Us:
Everyone deserves to feel healthy both body and mind. Here at The Mental Health Center, we’re committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success and we currently have job opportunities available so YOU too can become part of our successful, energetic, and dedicated organization! We are also proud to be a recipient of The Bell Seal Certification for Workplace Mental Health, recognizing our commitment to creating a mentally healthy, supportive, and inclusive work environment.
Job Description:
This position will play a key role in supporting the VP of QI Improvement and Compliance in ensuring MHCGM is compliant with all relevant state, federal, and certification standards, while driving continuous quality improvement across all programs. This position will lead efforts to monitor, evaluate and enhance service quality, oversee audits and corrective action plans, and serve as the primary resource for quality-related investigations and initiatives.
Requirements:
Duties and Responsibilities:
· Ensure adherence to state laws/rules, federal regulations, and designation/certification standards
· Oversee audits and implement & monitor Quality Improvement or Corrective Action plans.
· Monitor quality performance metrics (including metrics associated with Fidelity Reviews, QSR, CCBHC, and MIPS) and ensure documentation meets quality standards.
· Serve as primary point of contact for Managed Care Organizations.
· Lead complaint investigations.
· Serve as MHCGM’s 1557 Coordinator handling all discrimination grievances.
· Manage policies and procedures related to service delivery and safety.
· Collaborate with departments to ensure consistent quality across programs.
· Analyze quality data and trends to identify improvement opportunities.
Qualifications:
· Ability to lead cross-functional teams and foster a culture of quality.
· Clear communication with executives, clinicians, and operational teams.
· Strong judgment in balancing compliance, efficiency, and patient safety.
· Knowledge of HIPAA, NH state administrative rules, or other healthcare regulations.
· Understanding of QA tools, data systems, and reporting platforms.
· Ability to develop and maintain policies and/or training materials.
Education: Master’s degree in a field such as Health Administration, Social Work, Psychology/Counseling, or Nursing
Experience: 2 years or more in a healthcare/health system setting
Benefits:
- Health Insurance
- Dental coverage
- Vision Coverage
- Personal Time Off (PTO)
- Extended Illness Leave (EIL)
- 7 Paid Holidays
- 403(b) Retirement Plan
- Tuition Assistance
- Short- and Long-term Disability
- Life Insurance
- Flexible Spending Accounts (FSAs) for Medical and Dependent Care
- Flexible Work Options
- Employee Assistance Program (EAP)
- Company Discounts
- Employee Recognition Events
- Competitive Salaries
*Supervision towards Clinical Licensure
*Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
Equal Opportunity Employer:
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
"Find your why!"