Job Description
Job DescriptionSalary: From $27/hr
Job Description:
As an IT Specialist at Back Bay Networks, you will play a crucial role in ensuring the reliability and performance of our clients technology infrastructure. Youll be the primary point of contact for product installation, usage, and implementation, working both remotely and onsite to address support requests and resolve issues efficiently. Your expertise will span various systems, including MAC and Windows environments, and you'll take pride in delivering exceptional customer service at every step.
Responsibilities:
- Provide expert end-user support for product installation, usage, and implementation across MAC and Windows operating systems.
- Troubleshoot and resolve issues via phone, email, and remote tools; escalate when necessary.
- Perform onsite troubleshooting for issues that cannot be resolved remotely.
- Maintain up-to-date knowledge of products and services to provide effective solutions.
- Accurately document customer interactions, actions, and resolutions in the appropriate database.
- Work with Windows Server 20122019, Active Directory, Exchange, and Office 365 environments.
- Communicate customer concerns and issues to relevant internal teams.
- Assist with pre-sales technical support, onsite implementation, and training.
- Organize and maintain file systems, correspondence, and other records.
Job Requirements:
- 2+ years of hands-on IT experience, with a strong background in Windows Server, Active Directory, Windows/MAC clients, firewall configuration, and backup technologies.
- Proven experience providing top-tier customer support in a technical environment.
- Strong problem-solving abilities with the ability to manage numerous tasks in a fast-paced environment.
- Solid experience working with Windows Desktop and Server platforms.
- Expertise with MAC OS in enterprise environments.
- Familiarity with email servers such as Exchange, Gmail, Office 365, etc.
- Ability to pass a background check.
We'd love to hear from you if you're a skilled IT professional eager to contribute to a dynamic and supportive team!