Laboratory / Quality Supervisor

Job Description

Job DescriptionDescriptionJob Title: Quality SupervisorDepartment: QualityLocation: Charlestown, New Hampshire

The Quality Supervisor is responsible for the day-to-day leadership, coordination, and performance of the Quality Department and in-house chemistry laboratory. This role oversees Quality Technicians and Laboratory Technicians, ensuring consistent execution of inspection, testing, laboratory analysis, quality systems, and regulatory compliance. This position provides hands-on technical leadership while serving as the first level of people management for the quality and laboratory functions. The Supervisor ensures product conformance, data integrity, safe laboratory operations, and adherence to internal procedures, customer requirements, and applicable industry standards.
Job DetailsDuties & Responsibilities:

• Actively promote a safe work environment by enforcing safety policies, PPE requirements, and safe work practices; addressing any unsafe conditions or behaviors immediately.
• Lead and supervise the Quality and Laboratory functions, ensuring consistent execution of inspection, testing, and laboratory activities in support of production and customer requirements.
• Provide hands-on technical and people leadership through training, coaching, performance feedback, and development of team members.
• Plan, assign, and prioritize work to balance quality inspections, laboratory testing, and operational demand, ensuring timely support of manufacturing while maintaining quality and compliance standards.
• Ensure product conformance through effective oversight of inspection results, laboratory analysis, and quality data, escalating nonconformances, test failures, and systemic issues as appropriate.
• Support quality systems including internal audits, calibration, change control, and corrective actions in coordination with Quality leadership.
• Ensure laboratory and inspection equipment is properly maintained, calibrated, and safe for use; escalate equipment, accuracy, or safety concerns that could impact product quality or compliance.
• Ensure employees follow established work instructions, approved procedures, and quality documentation, for data integrity, traceability, and audit readiness.
• Conduct performance reviews, support corrective action when necessary, and recognize strong performance.
• Maintain and manage training matrices; ensure employees are trained and qualified for assigned tasks.
• Ensure adequate staffing levels and skill coverage for assigned areas.
• Support cross-training and workforce flexibility to meet operational needs.
• Foster a culture of teamwork, accountability, and continuous improvement where employees take pride in delivering quality work.
• Model and reinforce company values and policies, promoting clarity, consistency, and collaboration across the team.
• Collaborate with cross-functional teams including Production Control, Engineering, and Maintenance to resolve production issue.

Knowledge, Skills, & Abilities:

• Strong working knowledge of quality inspection, laboratory testing, and data integrity practices within a manufacturing or regulated environment.
• Demonstrated ability to lead and coach technical staff while maintaining hands-on understanding of quality and laboratory processes.
• Decisive and proactive, with a strong sense of ownership, urgency, integrity, and professionalism.
• Technical proficiency with laboratory equipment and analytical techniques, such as HPLC, GC, spectrometers, titration systems, and other chemical or physical test methods applicable to the operation.
• Experience working with laboratory and quality data management systems, electronic records, and reporting tools.
• Proficient with Microsoft Office applications (Word, Excel) and working knowledge of quality and laboratory software systems (e.g., data entry, analysis, reporting).
• Ability to interpret technical data, identify trends, and support investigation of nonconformances and process deviations.
• Effective problem-solving skills, including root cause analysis and corrective action.
• Strong written and verbal communication skills to support documentation, training, and cross-functional collaboration.
  
  

Education & Experience:

• Bachelor’s degree in Chemistry, Engineering, or a related technical discipline required, or equivalent combination of education and experience.
• Minimum of 3–5 years of experience in a laboratory and/or quality environment, preferably within the microelectronics industry (i.e. PCBs), or a similar fast-paced, regulated manufacturing environment.
• Prior experience leading, coaching/mentoring, or coordinating the work of others.
• Hands-on experience with laboratory testing methods, inspection activities, and quality systems.
• Familiarity with ISO or industry quality standards and audit processes. IPC certification a plus.
  
  

Working Conditions:
This role requires regular presence in both office and manufacturing/laboratory environments. The position involves routine computer work, documentation, data analysis, and collaboration, along with routine time spent on the production floor and in the laboratory. The role requires standing, walking, bending, and sitting for extended periods, as well as the use of standard office, inspection, and laboratory equipment. Work may involve exposure to chemicals, fumes, noise, and manufacturing materials. Use of personal protective equipment (PPE), including safety glasses, gloves, protective clothing, and respiratory protection, may be required in designated areas or when performing specific tasks. The ability to wear required respiratory protection is an essential function of the role. The position may require lifting up to 44 pounds (20 kg), manual dexterity, and the ability to safely operate laboratory and inspection equipment safely. Occasional extended hours or schedule flexibility may be required to support production, laboratory demand, audits, or investigations.
All employees at GreenSource Fabrication are expected to support a safe, compliant, and efficient work environment, follow company policies, and contribute to achieving production and on-time delivery goals.

GreenSource Fabrication, a Whelen Engineering Company, is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.