Job Description
Job Description
New Hampshire Mutual Bancorp (NHMB) is adding to our talented team and seeking an IT Help Desk professional. The incumbent provides support services for all of NHMB, including our affiliates, Merrimack County Savings Bank (The Merrimack), Meredith Village Savings Bank (MVSB), Savings Bank of Walpole (SBW), and New Hampshire Trust Company, NHTrust. This position offers a hybrid work schedule located in New Hampshire. The successful applicant will have working knowledge of network systems and the ability to collaborate across all functional groups and employee levels. In this role, you will work closely with our Information Technology team and our internal customers to provide assistance in navigating system related issues.
We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!
Salary negotiable based on level of experience
IT Help Desk: $22.00 - $26.00
JOB REQUIREMENTS/DESIRED EXPERIENCE:
- High School Diploma or GED
- One to Two years of PC, network, and accessory systems or related work experience, and/or an equivalent combination or education and work experience
- Current working knowledge of personal computer technologies, software, and network components used within secure, highly regulated business environments
- Ability to communicate technical concepts to non-technical customers
PRIMARY RESPONSIBILITIES:
- Responsible for maintaining accurate tracking of helpdesk calls relating to PCs, Core, and Telephone hardware and software
- Provides prompt response to user inquiries through helpdesk, track-it, or scheduled work orders
- Responsible for onboarding new employees and coordinates with IT team members to complete onboarding experience
- Facilitates incident resolution of all personal computer hardware and software as well as phone system equipment as it relates to helpdesk calls
We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!
We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!
New Hampshire Mutual Bancorp (NHMB) is truly a unique and exciting organization - the first mutual community banking shared services organization of its kind found in Northern New England. NHMB provides the operational support for three premier independent mutual savings banks, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, and a financial advisory and trust company, NHTrust.
New Hampshire Mutual Bancorp and its affiliates are an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disability.