Patient Access Representative II
Job Description
Patient Access Representative II
Location: Lebanon, NH
Employment Type: Full-time
Shift: flexible day and evening shifts
Salary: $18.00 - $19.50 per hour
Job Summary:
WSP is seeking a Patient Access Representative II in Lebanon, NH. This role supports departmental efficiency through scheduling, registration, patient pre-admission/admission, reception, and discharge functions. The Patient Access Rep II must accurately obtain patient demographic data and perform compliant patient liability collections before, during, and after the date of service.
Responsibilities:
- Greet customers and provide world-class customer service
- Complete full patient registration at date of service
- Adhere to financial and cash control policies and procedures
- Explain and secure hospital and patient legal forms (e.g., Advance Directives, Conditions of Service)
- Scan Protected Health Information and manage patient information packets/folders
- Educate patients on financial liabilities and employ compliant collection techniques
- Perform hospital cash reconciliation and secure payment entry following policies
- Verify insurance, benefits, coverage, and eligibility in line with CMS guidelines
- Complete assigned registration and financial clearance activities
- Obtain insurance authorizations for scheduled and unscheduled hospital services
- Secure inpatient visit notifications to payors
- Assist with scheduling and coordinating post-discharge care as needed
Requirements:
- High School Diploma or GED required
- Minimum 1 year customer service experience
- Preferred 1 year administrative experience in medical, health insurance, or related field
- Minimum typing speed of 35 WPM
- Working knowledge of PC, CRT, and printers
- Familiarity with hospital functions preferred
- Strong customer service skills and ability to work in a fast-paced environment
- Effective oral and written communication skills
- Medical Terminology course required
- Understanding of Third-Party Payor requirements preferred
- Ability to perform duties in at least two Patient Access service areas, including ED
- Skilled in professional negotiation for patient/guarantor collections
- Ability to build collaborative relationships internally and externally
Benefits:
- 401(k) and matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday, weekends as needed
Work Location: In person
About Wheeler Staffing Partners:
Wheeler Staffing Partners (WSP) specializes in contract, contract-to-hire, direct hire, contingency, and executive staffing. With over 20 years of experience, we deliver world-class service to connect the right candidates with the right career opportunities. WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.