Associate Telephone Operator

Dartmouth
Health

Associate Telephone Operator

Part-time & per diem openings
Cheshire Medical Center - Keene, NH

Duties Include: Benefits:

+ Assists all callers by soliciting sufficient information to identifythe ° Benefits start the first day of employment

nature and + We offer a career ladder
urgency of the call in order to refer and/or respond appropriately. + Work-life balance culture

Acts as first contact in assisting callers, patients and staff in + Tuition assistance
placing, receiving calls ina 24x7 environment. Solicits sufficient + Earned time off plan
information from each caller to determine nature and urgency of
call. Determines how to best refer the call using listed directories,
consult the on call directory for each clinic, or defined office
practices.

+ Retirement plan
+ Health, life, dental, and short-term and long-term disability
insurance

. . + Flexible spending accounts
Transfers calls, completes directory look ups, completes radio
pages, checks census, checks paging status and records, and
completes and checks messaging services. Minimum Qualifications:

+ High school graduate or equivalent required.

+ Free continuing education opportunities

May be first line notification for all institutional emergencies.
Learns and operates all equipment applicable to the emergency.
Recognizes, triages, and responds to external emergency calls (e.g.
attempted suicide, illness, child abuse) remaining on the line after + Proficiency in basic computer skills.

the referral to ensure caller is appropriately connected. Follows + Ability to successfully complete required training.
standard procedures.

+ Previous satisfactory work experience in telecommunications,
hospital, clerical/reception, or customer service preferred.

+ Outstanding interpersonal communication and customer service
May act as the voice of the Clinic and the Referring Physician skills and ability to work both independently and as part of a
Services after hours, receiving all office calls. team required.

+ Knowledge of call center telephone

Acts as the Communications Help Desk
systems preferred.

when required.

+ Strong organization, initiative, problem solving skil
attention to detail desired.

To apply, please visit
careers.dartmouth-health.org

Dartmouth Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status,
veteran status, gender identity or expression, or any other characteristic protected by law.