Job Description
Job Description
Let’s begin with a bold statement – NO AUTOMOTIVE EXPERIENCE REQUIRED! We’ve been committed to providing quality service yesterday, today, and tomorrow since 1964. This promise extends beyond our customers; we genuinely believe in supporting our employees so they can serve our customers effectively. We are Bob & Sons Automotive, a third-generation family-owned business situated on Manchester’s west side. We currently have an immediate opening for a Service Advisor, whose role will be to not only uphold but also enhance our outstanding customer service reputation.
Check out our shop’s reviews on Google and SureCritic and you’ll quickly realize how important everyone’s contribution is to making Bob & Sons Automotive a top automotive repair shop in the greater Manchester NH area. If you have that same attention to detail, apply for our immediate opening NOW!
Functions & Responsibilities:
- Valid driver’s license and clean driving record is REQUIRED and must have RELIABLE transportation to and from work
- Acting as a concierge for our customers including contact by phone, text, email, website inquiries and walk-ins
- Estimating Repair Orders and/or ordering parts required for Repair Orders
- Writing up Repair Orders and dispatching work to technicians
- Owning the status and progress of Repair Orders each work day
- Accurately maintain customer records through our CRM and beyond
- Maintain a clean and safe work area in the shop and customer’s vehicles
- Ability to document and communicate detailed descriptions of diagnostics and repairs internally and externally
- Accurately take deposits and payments
The Nitty Gritty:
- Work schedule Monday – Friday 7AM – 4PM, NO nights, NO weekends
- We’re only a little over a mile from Exit 5 & 6 on I-293
- Weekly and monthly bonuses with six-figure earning potential
- PTO including PAID holidays, vacations and sick time
- Company paid STD/LTD
- Matching 401k contributions
- Paid training
- Branded apparel/uniforms and tool allowance
- Discounts on products and services
Job Type: Full Time