Analytics and Informatics Specialist

Job Description

Job DescriptionDescription:

Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ

The Analytics and Informatics Specialist supports the clinical, administrative and financial operations of CLM, generating and utilizing data to inform decision making and enhance efficiencies. Working closely with Information Technology, Finance, and the Quality and Compliance Departments, the Analytics and Informatics Specialist develops and maintains systems and reporting that is timely, accurate and efficient. This position works closely with internal and external stake holders and entities to assure reporting requirements are met and data is used in an actionable fashion.

The candidate selected for this position will need to start fully on-site at our Derry, NH office, with the possibility of transitioning to a hybrid schedule after a period of time.

PRIMARY RESPONSIBILITIES:

• Organize, review and analyze available data to improve understanding, identify inefficiencies, and propose options and opportunities for improvement to supervisor and other designated leadership for clinical, administrative and financial operations.
• Review and analyze existing data collection processes, reports, and existing report utilization to improve data reliability and validity, developing and communicating actionable data.
• Coordinating and directing meetings with clinical and administrative operational staff targeting the collection of relevant data to identify and understand concerns associated with identified improvement goals (e.g. Quality Reporting, Capitation Reimbursement, MOE compliance, operational KPIs, BBH reporting).
• Actively participate in the development and implementation of Agency strategic and operational goals and objectives.
• Support clinical directors and administrative/financial managers (financial, information technology and practice management), realizing designated operational objectives requiring informatics support.
• Monitor service utilization; report on trends, outliers and outcomes to inform clinical and administrative decision making.
• Provide PMPM (per member per month) and MOE monthly reporting reconciliation, related analysis and providing options and recommendations to supervisors and other designated leadership on opportunities to improve compliance.
• Maintain and enhance monitoring and reporting systems related to changes or loss of state eligibility status from month to month on the MCO membership files to initiate rapid response in verifying, correcting and/or re-establishing appropriate eligibility.
• Assist in the development and coordination of staff Clinical Informatics-related trainings.
• Independently develops and implements ongoing training programs for new employees as well as ongoing training for all employees and managers to ensure up to date knowledge relevant to data management, and operational information and analytics.
• Project management including coordination and planning with clinical and administrative operational staff targeting reporting deployment, utilization, and analysis, developing materials and providing training to involved staff to use developed reports (e.g. Quality Reporting, MOE compliance, operational KPIs).
• Work with information technology staff to improve development, deployment, and utilization of information through technology tools. Collaboratively develop and implement identified and agreed upon functional improvements including developed input (e.g. user screens) and output (e.g. available reports) mechanisms.
• Other duties and responsibilities consistent with the employee’s education, training, or experience deemed necessary for the optimization of CLM’s informatics program.

GENERAL RESPONSIBILITIES:

• Attends and actively participates in relevant meetings; attends meetings as appropriate.
• Completes all work and reporting functions on time.
• Interacts with stakeholders, clients, referral sources, co-workers and others in a positive, customer-oriented manner; provides a positive example of professional behavior in the workplace.
• Adheres to the respective Agency’s Code of Conduct and Corporate Compliance Plan.
• Performs other duties as required or assigned.

Benefits

At Center for Life Management we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:

• Comprehensive health insurance (medical, dental, vision)
• Health Reimbursement Arrangement
• Flexible Spending Account
• Paid earned time (3 weeks in year one, caps at 6 weeks)
• Paid holidays (8) with bonus birthday holiday in your birth month
• 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
• Life Insurance paid by company
• Short and Long Term Disability paid by company
• Accidental Death and Dismemberment Insurance paid by company
• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Company issued cell phone and laptop as needed for role
• Scholarship for professional advancement
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!

The Center for Life Management has partnered with New England College to offer a Master’s Degree! This is an exciting opportunity for CLM staff to earn a Master of Science in Clinical Mental Health Counseling (MS) degree in 3 years.

Who’s Eligible and What’s Required:

• Must be a regular, full-time CLM employee in good standing for 9 months or more.
• Must hold a Bachelor’s Degree.
• Must agree to a five (5) year commitment of full-time employment in good standing with the Center for Life Management (beginning from start date/year of Professional Development Program participation).
• Participants must maintain a B average to continue participation in the program.

*Cost of tuition is covered by Center for Life Management

*Employee is responsible for applicable taxable portion of tuition remission

Join CLM and make your career dreams a reality!

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Requirements:

1. Education: Bachelor’s degree required, Master’s degree preferred in related field, additional training and/or certification in informatics preferred.
2. Experience: Relevant professional experience, preferably in a behavioral health treatment setting.
3. Skills/Attributes:

• Proficient with data management concepts and tools.
• Accountable with proclivity for achieving results.
• Ability to work effectively independently and as a member of a team.
• Analytic thinker, problem solving and evaluation skills required.
• Interpersonal relationship skills; ability to lead, inspire and motivate.
• Collaborative skills, ability to establish and maintain good working relationships.
• Demonstrate sound judgment.
• Diplomacy, discretion and ability to maintain confidentiality.
• Effective tactical and strategic thinker.
• Excellent writing and verbal communication skills.
• Engenders trust and confidence with supervisors and coworkers.
• Proficient with Microsoft applications including Word, Excel, PowerPoint, Outlook, SQL, Microsoft BI and Visio.
• Project management skills preferred.
• Experience with Electronic Health Records preferred.
• Knowledge and familiarity with New Hampshire behavioral health programs and regulatory environment preferred.