General Manager - Courtyard & Grappone Conference Center

Job Description

Job DescriptionDescription:

Duprey Hospitality is seeking a results-driven General Manager to lead our team at the Courtyard by Marriott and the Grappone Conference Center in Concord, NH. The General Manager is responsible for managing the hotel and conference center's operation and maintaining established cost and quality standards in order to ensure superior service and maximize profits. The General Manager is also responsible for all aspects of the daily operations including staff management, guest service, financial performance, and strategic planning.

• Provide professional and courteous guest service at all times
• Develop short and long-term financial and operational plans, which support the overall objectives of the company
• Prepares the annual budgets for the hotel and conference center and maintains accurately monthly forecasts
• Maintain active participation in revenue management strategies
• Monitor the ageing of invoices through tracking of AP/AR
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action if needed
• Implements and maintains local and national sales/marketing programs by attending and participating in events to promote the hotel and conference center
• Establishes and maintains a proactive Human Resource function to ensure associate motivation, training and development, wage/benefit administration, and compliance with established labor regulations
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action if needed
• Establishes and maintains applicable preventative maintenance programs to protect the physical assets of the hotel and conference center
• Maintains a security function, which protects both the assets of the hotel and conference center as well as the personal safety of associates and guests
• Implement and maintain effective two-way communication systems which cross departmental lines and reach all associates
• Develops new programs which result in an increased level of guest satisfaction and operational excellence
• Manages in compliance with established company policies and procedures and local, state and federal laws and regulations
• Participates and involved in local community related events
• Encourage teamwork and produce positive morale amongst Associates
• Available for and responds to all hotel and conference center emergencies in a timely manner
• Ability to work well with a diverse group of people

Additional Duties

• Work with other departments and vendors
• Actively seeks out other tasks when current work is complete.
• Participate in ongoing training and education
• Other duties as assigned

Requirements:

Essential Behavior Requirements

• Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
• Communication: Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
• Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seek additional assistance when needed.
• Quality: Work “product or service” is free of errors and exceeds customer expectations.
• Leadership: Shares the company vision and relates company strategy to the associate’s daily work. Positively communicates goals. Clearly and consistently inspires associates to achieve the highest standards and results. Displays decisive and firm leadership when necessary. Is professionally disciplined and respectful. Effectively and promptly deals with team performance issues. Adapts positively to changing situations. Handles criticism well, admits mistakes and makes corrections quickly and willingly.

Minimum Qualifications

• Education or Experience- Bachelor’s degree (B.A.) from four-year college or university; or four to ten years related experience and/or training; or equivalent combination of education and experience.
• Language Skills- Must have developed language skills to the point to be able to: read, analyze and interpret common financial reports, legal documents and established policies. Ability to write business letters, summaries, and reports using prescribed format. Ability to respond to inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to effectively and extemporaneously present information to management, public groups and/or boards of directors.
• Mathematical Skills- Requires mathematical development sufficient to be able to: knowledge and interpretation of financial reporting and business plan principles and practices. Possess strong analytical, problem solving and organizational skills. Ability to calculate figures and amounts such as discounts, interest, area, and various chemical measurements.
• Reasoning Ability- Must have developed reasoning skills to be able to: define and solve practical problems and deal with various situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form. Ability to understand government regulations covering business operation.

Physical Requirements

• Ability to pass pre-employment drug test, background check and driver record check
• Requires walking and standing to a significant degree, reaching, handling, talking, hearing, and seeing
• Lift up to 25 lbs. maximum with frequent lifting and/or carrying or transporting of objects or equipment weighing up to 10 lbs.
• Ability to operate standard office equipment including personal computers, copiers, facsimile, and telephone
• Inside environmental office conditions are protected from weather conditions. Potential exposure to solvents and cleaning chemicals and/or fumes
• Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort including exterior cold, heat, humid and wet conditions