Service BDC Agent - Mercedes-Benz of Manchester

Job Description

Overview:

Service Business Development Center (BDC) Agent
Mercedes-Benz of Manchester | A Group 1 Automotive Dealership

Mercedes-Benz of Manchester, part of the rapidly growing Group 1 Automotive family, is looking to add a Service Business Development Center (BDC) Agent to our Service Team.

What We Offer

• Competitive compensation

• Health, Dental, and Vision Insurance

• Life and Disability Insurance

• 401(k) with company match

• Paid vacation and holidays

• Employee Stock Purchase Plan

• Employee Vehicle Purchase Program

• Professional, supportive work environment

• Ongoing job training and advancement opportunities

Responsibilities and Duties

• Efficient and accurate work in accordance with dealership and factory standards
• Maintain an organized area
• Answering switchboard phones
• Soft transferring incoming calls
• Communicate directly with service advisors, and clients regarding the status of the service work
• General computer tasks
• Respond to incoming client request emails
• Follow up with clients after service
• Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, and Hard Copies)
• Adhere to our values: Integrity, Transparency, Professionalism and Teamwork
• Appointment scheduling
• Regular attendance consistent with company attendance policy

Qualifications

• Auto dealership Internet or Business Development Center (BDC) experience is a plus!
• Superior communication and customer service skills
• Solid working knowledge of the Internet
• Maintaining a positive, can-do attitude
• High School Diploma or equivalent

Pre-employment Requirements:
All applicants must successfully complete background checks, a motor vehicle record (MVR) check, and drug screening.

Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

To learn more about our company, visit www.group1auto.com.

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.

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