Job Description
Job DescriptionBenefits/Perks
- Competitive Base Salary + Commission
- Career Growth Opportunities
- Hybrid Role
- Flexible Schedule
- 401k + employer match
- Employee discounts on travel
Job SummaryWe are seeking a Customer Service Representative to join our Expedia Travel Agency. In this role, you will communicate with customers to identify their needs, process requests, resolve complaints, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative, Travel agency, or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively