Automotive Service Manager- Dover Chevrolet- ICL Autos
Job Description
Job Description
Dover Chevrolet, an International Cars, Ltd., Inc. Company, is seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a deep understanding of automotive diagnostics and repair, and a commitment to fostering a positive work environment. This role is crucial in managing service operations, enhancing team performance, and driving sales while maintaining exceptional customer service standards
ICL is employee owned and proud of our dealerships: Honda North, 1 North Pre-Owned and KIA North in Danvers MA, Dover Honda & Dover Chevrolet in Dover NH, Porsche of Stratham, Audi of Stratham and Honda Stratham in Stratham NH and Portsmouth VW in Greenland, NH.
What we offer:
- Annual Profit-Sharing Bonus
- Earn up to 4 weeks paid vacation plus personal time off
- Employer sponsored healthcare benefits – WE PAY 64%
- Vision, Flexible Spending Accounts, Short Term Disability
- Company paid Life Insurance and Long-Term Disability
- Generous 401(k) match
- Earn shares in our employee stock ownership plan
- Tuition Reimbursement
- Opportunities for Professional Development and Growth
- CLOSED ON SUNDAYS
- Only Employee-Owned Auto Dealership Group in New England
Responsibilities:
- Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
- Supervise and mentor service technicians, providing guidance on automotive diagnostics, repair processes, and best practices.
- Oversee auto estimating processes to ensure accurate pricing and timely completion of services.
- Collaborate with customers to understand their needs, provide recommendations for vehicle maintenance and repairs, and address any concerns.
- Maintain strong customer relationships through effective communication and exceptional service writing skills.
- Monitor performance metrics to evaluate team productivity and implement strategies for improvement.
- Ensure compliance with safety regulations and company policies within the service department.
- Assist in aligning departmental goals with overall business objectives to drive sales growth.
Requirements:
- Previous management or supervisory experience is required
- Proven experience in automotive diagnostics and repair is essential
- Strong background in customer service with the ability to handle inquiries professionally.
- Experience in sales within the automotive industry is desirable.
- Proficiency in using automotive software for estimating and service management.
- Must have a valid driver's license and a motor vehicle record acceptable to ICL Insurance Company requirements
Join our team today! Be part of a company where all employees are valued, respected, and encouraged. ICL is an active part of the communities in which we operate, and we strive to make positive contributions in the lives of all of our customers.
International Cars LTD does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Pre-employment background check and drug screen required.