Job Description
Job Description
Profile Powersports is seeking an experienced and motivated Parts & Service Director!
BENEFITS
- Employee Health Insurance, Paid Personal Time, Performance Commissions, Paid Holidays 401k
- Job Type: Full-time3
- 5 day work week
- Air-conditioned building
- Onsite and offsite training
RESPONSIBILITIES
-
Oversee and coordinate daily operations
-
Assist customers in servicing, repairing and explaining each service needed
-
Understanding customers' requirements and concerns; matching requirements and concerns to various service options
-
Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle
-
Staying updated on new products, features, accessories and attending product training as required
-
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
-
Manage the service department
-
Hire and supervise all service and parts department personnel, as well as monitor their performance in servicing customers
-
Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
REQUIREMENTS
-
A minimum of 3 years of experience as a service manager and/or parts manager
-
Strong focus on providing excellent customer service
-
High school diploma or higher education
-
Clean driving record & valid driver's license