Customer Service Representative/Office Assistant
The Circulation Department of The Keene Sentinel has an immediate full time opening for a detail orientated Customer Service Representative. Our ideal candidate will be outgoing, answer the phone with a smile and enjoy a wide array of responsibilities. Must have strong communication and organization skills, maintain a pleasant phone manner, work well with others, have the ability to multi-task and understand a “sense of urgency”. You will assist our readers with account related questions on the phone and via email, in addition to resolving or escalating service issues and dealing with the day-to-day needs of our ever-changing fast paced department. The ability to work independently and demonstrate a strong attention to detail is a must. The position entails significant use of the telephone and computer data entry. General knowledge of office duties, such as emailing, and filing are necessary for this position. Hands on training will be provided to the qualified candidate.
Prior experience with Microsoft Word and Excel is essential. Hours for this position are Monday-Thursday, 8:00 a.m.-5:00 p.m., Friday 8:00 a.m. – noon and Saturday 7:00 a.m. -11:00a.m. with some flexibility as needed.
An equal opportunity employer, we offer competitive salary, and an excellent working environment. Interested candidates should send your resume, including salary requirements and cover letter to Kelvin Parker, Operations Director, at firstname.lastname@example.org or fill out an application at 60 West Street, Keene, New Hampshire 03431. No phone calls please.
About this company
Welcome to The Sentinel, a media enterprise whose main goal is to help the 100,000 or so people living in southwestern New Hampshire know what's going on - and what will go on - immediately around them and in the world.
The Sentinel frequently references the past, about which it knows more than a little. The paper was founded by 21-year-old John Prentiss in March, 1799, and it remains one of the oldest news organizations in the country continuously published under the same name.
About 100 people work here, in all sorts of jobs: advertising, printing, news, circulation, online operations, business and so on.
The paper is locally owned, which is a rarity these days. The publisher, Tom Ewing, lives in Keene and occupies the corner office. He, like all the other members of The Sentinel team, are answerable to an enterprise that's been serving the community for more than two centuries. But, acknowledging the public nature of their work, they are also answerable to you.
Location/Region: Keene, NH (03431)